Contact Us
Contact Us
Whether you're shopping online, visiting one of our stores, or need help with a specific product, we're here to assist you. Below you'll find all the ways to reach the right team.
Online Orders and Website Support
If you have a question about your online order, need help with a return or exchange, or are experiencing an issue with a product purchased on our website, our eCommerce support team is here to help.
You can reach our eCommerce team by:
- WhatsApp: (961) 81-114967
- Email: ecom@mikesport.com
- Phone: 01-888855 — Extensions 2320 or 2360
- Working Hours: Monday to Friday, 8:00 AM to 5:00 PM (excluding holidays)
Returns and Exchanges
To initiate a return or exchange, submit a request through our portal:
Start your return or exchange
Or visit any Mike Sport store to exchange your item or request store credit.
General Customer Service
If your request is not related to online shopping, our general customer service team is also here to help.
- Whatsapp: (961) 70-422855
- Email: customer.service@mikesport.com
- Phone: 01-888855 — Extension 603
- We aim to respond within 24 hours
Our team can support you with your general and specific order and product-related inquiries, as well as:
Warranty & Product Support
If a product is covered by warranty, it will be clearly mentioned on the item page at mikesport.com.
Depending on the product type and warranty conditions:
-
- Our team may schedule an on-site inspection
- You may be asked to bring the item to a designated service center
- The item will be reviewed and repaired if terms apply
Please make sure to keep a copy of your order confirmation.
Maintenance & After-Sales Services
We offer maintenance and servicing for the following categories:
-
- Fitness equipment repairs and assembly
- Bike repairs
- Restringing
- Ski and snowboard waxing
- Razor product care
- Diving gear repairs
To request service, contact customer.service@mikesport.com
Product Personalization
Looking to personalize an item for an event or gift?
Request a custom design by contacting our team at customer.service@mikesport.com
Gift Cards
Not sure what to get? Give the gift of choice.
Mike Sport Gift Cards are available online as well as in all branches
Redeemable in Mike Sport physical stores only (excluding Outlets).
Shop in-store Gift Cards
E-Gift cards are also available online, redeemable online only
Shop E-Gift Cards
For more info, contact our customer service at 01-888855 ext. 603 or email customer.service@mikesport.com
Feedback
We’re always working to improve your experience. If you’d like to share feedback or suggestions:
Send us your feedback