Frequently Asked Questions
Your Questions Answered
Orders & Delivery
1. How long does delivery take?
Up to 5 working days within Lebanon. Our courier will contact you to confirm delivery details.
2. Can I schedule a delivery time?
Yes. Our courier will contact you to arrange a suitable time.
3. Do you deliver internationally?
Yes, we can support international deliveries. However, shipping rates and options vary depending on your location and order details. Please contact us directly by email or phone so we can assist you with your order and provide an accurate shipping quotation before confirming your order.
4. I didn’t receive an order confirmation. Did my order go through?
It can take up to 24 hours for payment verification. Contact our support team if you’re unsure.
Returns & Exchanges
1. How long do I have to return or exchange an item?
You can return or exchange within 14 days of receiving your order.
2. How can I return a product?
Visit any Mike Sport store or request a free pickup through our customer care team.
3. What if I received a damaged or defective item?
Contact us within 2 business days with your order number and photos, and we’ll assist right away.
Payments & Loyalty
1. What payment methods do you accept?
We accept Cash on Delivery, Visa, and MasterCar.
2. Can I cancel my order after paying?
Cancellations are possible within 2 hours of placing your order, before processing begins.
3. How do you guarantee product authenticity?
All items are 100% genuine, sourced directly from global brands with strict supply chain control.