Frequently Asked Questions
Your Questions Answered
Orders & Delivery
1. How long does delivery take?
Up to 5 working days within Lebanon. Our courier will contact you to confirm delivery details.
2. Can I schedule a delivery time?
Yes. Our courier will contact you to arrange a suitable time.
3. Do you deliver internationally?
Yes, we ship worldwide. Shipping costs and customs are calculated case by case.
4. I didn’t receive an order confirmation. Did my order go through?
It can take up to 24 hours for payment verification. Contact our support team if you’re unsure.
Returns & Exchanges
1. How long do I have to return or exchange an item?
You can return or exchange within 14 days of receiving your order.
2. How can I return a product?
Visit any Mike Sport store or request a free pickup through our customer care team.
3. What if I received a damaged or defective item?
Contact us within 2 business days with your order number and photos, and we’ll assist right away.
Payments & Loyalty
1. What payment methods do you accept?
We accept Cash on Delivery, Visa, and MasterCar.
2. Can I cancel my order after paying?
Cancellations are possible within 2 hours of placing your order, before processing begins.
3. How do you guarantee product authenticity?
All items are 100% genuine, sourced directly from global brands with strict supply chain control.
