Scope of The Job

The Cashier is responsible for handling the cash register systems and sales transactions. He/she greets, assists and serves customers on the store floor at all points in the shopping experience in order to ensure the provision of the highest
standards of customer service and the achievement of maximum sales.

Responsibilities

• Maintain the cleanliness and tidiness of the cash desk (including invoice folder when applicable) and ensure that consumable materials (such as bags, rolls, etc.) are replenished throughout the day and marketing/communication tools are properly displayed.
• Prepare cash money, electronic cards slips & discounts, etc. at the end of day and submit them in compliance with company policies and security standards and report cash discrepancies.
• Deliver a high standard customer service, provide clients with the necessary support, promote gift cards, up-sell and cross-sell products and services.
• Ensure cash policies and procedures are applied duly and accurately.
• Maintain the cleanliness and tidiness of the cash desk (including invoice folder when applicable) and ensure that consumable materials (such as bags, rolls, etc.) are replenished throughout the day and marketing/communication tools are properly displayed.
• Prepare cash money, electronic cards slips & discounts, etc. at the end of day and submit them in compliance with company policies and security standards and report cash discrepancies.
• Deliver a high standard customer service, provide clients with the necessary support, promote gift cards, up-sell and cross-sell products and services.
• Ensure cash policies and procedures are applied duly and accurately.
• Handle alteration, gift wrapping, laundry and reservation requests, fill all related slips and log books as well as check alteration, reservation items at store opening to ensure their conformity to the set procedures.
• Perform accurate Stock Rotation in/out of items (to/from stores and warehouse) under the supervision of the manager on duty.
• Assist in ensuring a smooth and efficient receiving, returning & exchanging process of items /shipments (including defective items), as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Ensure that all legal Policies & Procedures are well placed at all premises & accessible for the customers.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the same field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Proficiency in Ms. Office; POS knowledge is a plus.
  

Scope of The Job

The Cashier is responsible for handling the cash register systems and sales transactions. He/she greets, assists and serves customers on the store floor at all points in the shopping experience in order to ensure the provision of the highest
standards of customer service and the achievement of maximum sales.

Responsibilities

• Maintain the cleanliness and tidiness of the cash desk (including invoice folder when applicable) and ensure that consumable materials (such as bags, rolls, etc.) are replenished throughout the day and marketing/communication tools are properly displayed.
• Prepare cash money, electronic cards slips & discounts, etc. at the end of day and submit them in compliance with company policies and security standards and report cash discrepancies.
• Deliver a high standard customer service, provide clients with the necessary support, promote gift cards, up-sell and cross-sell products and services.
• Ensure cash policies and procedures are applied duly and accurately.
  

• Maintain the cleanliness and tidiness of the cash desk (including invoice folder when applicable) and ensure that consumable materials (such as bags, rolls, etc.) are replenished throughout the day and marketing/communication tools are properly displayed.
• Prepare cash money, electronic cards slips & discounts, etc. at the end of day and submit them in compliance with company policies and security standards and report cash discrepancies.
• Deliver a high standard customer service, provide clients with the necessary support, promote gift cards, up-sell and cross-sell products and services.
• Ensure cash policies and procedures are applied duly and accurately.
• Handle alteration, gift wrapping, laundry and reservation requests, fill all related slips and log books as well as check alteration, reservation items at store opening to ensure their conformity to the set procedures.
• Perform accurate Stock Rotation in/out of items (to/from stores and warehouse) under the supervision of the manager on duty.
• Assist in ensuring a smooth and efficient receiving, returning & exchanging process of items /shipments (including defective items), as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Ensure that all legal Policies & Procedures are well placed at all premises & accessible for the customers.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the same field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Proficiency in Ms. Office; POS knowledge is a plus.
  

Scope of the job

The Sales Representative is responsible for serving customers on the store floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers’ requests.
• Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Handle pricing (& Change of prices) process in an effective and accurate manner as required.
• Perform a smooth and efficient receiving process of items & shipments, as well as stock keeping preventing security risks and thefts by performing periodical inventories.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.

SCOPE OF THE JOB:

The Commercial Department Administrator is responsible for providing administrative and coordination support to the commercial team, ensuring smooth day-to-day operations across sales, marketing, and business development functions. This role handles reporting, documentation, communication, and assists in the execution of commercial strategies and activities across geographical.

 KEY RESPONSIBILITIES:

 Administrative Functions

§  Prepare, generate & analyze different types of commercial procurement dpt. reports, and presentations for internal and external use.

§  Assist in tracking sales targets, KPIs, and
commercial performance metrics.

§  Coordinate and schedule meetings, events, and other activities as needed.

§  Create and manage the Accounting Calendar, ensuring that all financial deadlines (such as budget reviews, reporting dates, audits, and payment schedules) are properly planned and communicated to the finance team.

§  Develop, maintain, and update the Marketing Calendar, ensuring all marketing initiatives, campaigns, and events are scheduled and executed in alignment with departmental and organizational goals.

§  Follow up with all Commercial Procurement team on all projects having deadline, in order to be submitted on time to the Commercial Procurement Manager.

§  Attend business meetings and record minutes of meeting for future reference.

§  Organize and maintain a centralized repository of all commercial documentation, ensuring it’s easily accessible, complete, and in compliance with company policies and legal standards.

Cross-Department Coordination

§  Liaise with other departments, such as Sales, Finance, and Marketing, to ensure alignment of key commercial strategies and deliverables.

§  Collaborate with the marketing team and other relevant departments to ensure all key marketing activities are effectively planned and tracked.

§  Act as the central point of contact for calendar management across all department-specific initiatives (marketing, accounting, and any other commercial functions).

§  Act as a liaison between departments such as retail, finance, marketing, and logistics to ensure alignment in commercial operations.

Reporting and Analysis

§ Prepare and maintain reports related to the commercial department’s activities, including marketing campaigns, financial performance, and scheduling.

§ Assist in the preparation of internal presentations and documentation as needed.

§ Monitor and track sales targets, KPIs, and performance reports.

§ Maintain confidentiality of sensitive information and ensure data accuracy.

Perform other duties that are aligned & related to the job scope.

JOB REQUIREMENTS:

§  Education:  Bachelor Degree in Business Administration or Equivalent Degree.

§ Experience:  At least 1-2 years of experience in the administration field.

§ Linguistic Skills: Advanced in written & spoken English, French is a plus.

§ Computer Skills: Advanced/ Extensive knowledge in MS Office, especially in Excel.

SCOPE OF THE JOB

The Commercial
Procurement Director plays a fundamental leadership role within Mike Sport,
ensuring the company’s procurement activities are strategically aligned with
overall business objectives. This position is charged with driving both
financial performance and operational excellence through meticulous management
of buying budgets, commercial calendars, and inventory.

He/She will also
contribute to upholding the commitment to delivering an outstanding customer
experience in the dynamic sports retail industry by ensuring product
availability, trend alignment, and quality standards are consistently met.
This supports initiatives that provide a seamless retail experience,
reinforcing the brand’s reputation and customer loyalty.

KEY RESPONSIBILITIES

Strategic
Procurement & Sourcing

Develop and implement a comprehensive procurement
strategy aligned with overall company goals, covering product selection,
buying, wholesale distribution, and logistics

       
Lead the selection and sourcing process for new product
introductions, negotiate supplier contracts, and manage product assortment
strategies to maximize sales and profitability

       
Oversee category management across Sportswear,
Footwear, Equipment, and Accessories, optimizing supplier performance, cost
structures, and quality standards

       
Design and deploy advanced planning tools to support
the commercial team in buying decisions and in-season stock monitoring

       
Conduct business travel as necessary to evaluate new
collections, engage in supplier meetings, and oversee the brand’s buying and
selection processes

Commercial
Management

      
Lead commercial negotiations to secure optimal pricing,
terms, and exclusivity, maximizing supplier value and brand positioning

       
Direct the growth and expansion of brands through
data-driven market commercial analysis and actionable strategies

       
Develop and execute action plans focused on maximizing
profitability via pricing strategies, markdowns, promotions, and clearance
sales

      
Manage relationships with wholesale partners to
optimize pricing, inventory turnover, and accurate sales forecasting

      
Oversee procurement data processes to ensure production
of timely, accurate, and actionable information for decision-making

      
Collaborate with logistics teams to streamline supply
chain operations, improving transportation, warehousing, and inventory
management

      
Continuously perform market and competitive analyses to
identify new trends, risks, and growth opportunities within the sports retail
industry

Operational
Efficiency & Compliance

      
Proactively identify risks and opportunities to
maximize sales, profitability, and inventory turnover targets

     
Drive end-to-end procurement workflows, including
sourcing, negotiation, purchase order management, and supplier performance
evaluation

       
Ensure strict compliance with local and international
trade laws, quality standards, and corporate governance policies       
Implement and optimize procurement systems and tools to
improve data accuracy, reporting capabilities, and supply chain visibility

       
Build and maintain Strong supplier relationships
focused on meeting quality standards, ethical sourcing, and contractual
compliance

Reporting &
Analysis

 
Collaborate with senior management to create annual
buying budgets that align with overall business objectives and revenue
targets

      
Collaborate with senior management to develop and
monitor annual buying budgets aligned with business objectives and financial
target Provide regular, detailed reports on procurement
performance, budget adherence, and key achievements

      
Analyze historical and real-time data to ensure optimal
budget allocation and balanced stock levels across channels

      
Monitor product performance indicators including
inventory status, stock movement, sell-through rates, sales per square meter,
and gross margin

      
Evaluate profitability of brands and product categories
through KPIs, identifying trends and opportunities for improvement

      
Formulate and implement strategies to accelerate
sellouts, including promotional pricing, targeted marketing, and
cross-selling initiatives that enhance consumer engagement

Cross-Functional
Collaboration

  Partner with
Marketing, Sales, Finance, and other departments to align procurement
strategies with overall business plans and objectives

  Synchronize
procurement and marketing initiatives to ensure timely product availability
and promotions during key retail periods

Team Leadership
& Development

  Recruit, train,
motivate, and evaluate team members to maintain a skilled, proactive commercial
department

  Foster a
high-performance culture emphasizing collaboration, innovation, and
continuous improvement

  Set clear KPIs,
regularly review team performance, and align efforts with strategic goals

  Promote synergy and
effective communication among internal units including Selection and Buying,
Wholesale, Back Office, and Logistics teams

•   Perform other
  duties that are aligned & related to the job scope

JOB REQUIREMENTS

  Education: Bachelor’s degree
in Business Administration, Supply Chain Management, or a related field;
Master’s degree or relevant professional certifications (e.g., CIPS, CPSM)
preferred

Experience: Minimum of 10 years of proven experience in
procurement management, preferably within a Sports Retail & Fashion
industry

 
Linguistic Skills: Excellent verbal and written
English, Arabic & French communication skills, with the capacity to
influence and engage stakeholders at all levels of the organization

Computer Skills:

Extensive knowledge in Ms. Office. Familiarity with ERP systems, and data analysis tools

Desired Qualifications:

Extensive experience in procurement and commercial leadership, preferably within retail sports or apparel sectors.

     
Proven expertise in strategic financial planning with
mastery of budget management and deep commercial insights.

    
Demonstrated proactive leadership, skilled in driving
operational excellence and influencing cross-functional teams.

    
Track record of successfully optimizing stock levels,
enhancing sellout rates, and minimizing end-of-season overstocks.

    
Strong communicator and collaborator, adept at uniting
diverse teams around shared business objectives.

    
Commitment to innovation, continuous improvement, and
agility in fast-paced retail environments.

 
Educational background in Supply Chain Management,
Business Administration, or related fields; advanced degrees preferred.

   
Proficient in procurement technologies and data
analysis to support informed decision-making.

SCOPE OF THE JOB

The Customer Service Live Agent plays a key role in representing Mike Sport’s values and commitment to exceptional customer care. Acting as the first point of contact, the agent manages customer inquiries and service tickets across our consolidated communication platform (WhatsApp, Instagram Direct Messages, Facebook Messenger, and Email).

With empathy, professionalism, and positivity, the Live Agent ensures every customer interaction reflects Mike Sport’s passion for sports and dedication to service excellence. By coordinating with internal teams and branches, the role focuses on providing fast, accurate, and personalized solutions that build trust and long-term loyalty with our customers.

KEY RESPONSIBILITIES

• Manage and respond to all incoming customer service cases through the centralized communication platform
• Handle inquiries with professionalism, empathy, and positivity, ensuring that even frustrated customers feel valued and supported
• Provide accurate information regarding products, services, orders, and policies
• Coordinate with relevant departments (including branches, operations, logistics, and sales) to resolve cases efficiently
• Escalate unresolved or complex cases to the Customer Service Manager or E-commerce Manager when needed
• Ensure all communications follow the company’s tone of voice and quality standards
• Document cases and resolutions accurately in the system for tracking and reporting purposes
• Follow customer service processes and service level agreements to ensure consistency and speed
• Perform other duties aligned with the role and departmental objectives
  

JOB REQUIREMENTS

• Education: Bachelor’s degree or equivalent
• Experience: 1–2 years of professional customer service experience with training from a reputable organization in customer service and complaint resolution. Retailexperience is a plus
• Linguistic Skills: Excellent written and spoken Arabic and English; ability to handle WhatsApp calls is required. French is a plus
• Computer Skills: Experience working with a customer service platform is a plus. Good knowledge of MS Office and ability to learn new digital platforms required

SCOPE OF THE JOB

• The dispatching team leader is responsible for scheduling drivers to pick up and deliver loads to branches and customers. He is also responsible for keeping records, monitoring drivers daily logs, their schedules and equipment availability.

KEY RESPONSIBILITIES

• Regularly audit delivery routes and conduct weekly/monthly/quarterly feedback sessions with the drivers.
• Oversee the delivery process to all destinations, according to assigned schedules and driving regulations, in order to ensure a high level of both shops and customers’ satisfaction.
• Train drivers in roles and responsibilities regarding logistic strategies.
• Supervise drivers and ensure all delivery/pickup routes and duties are carried out and delivered safely and efficiently.
• Conduct daily GPS control & inspect vehicle equipment/supplies as outlined in the checklists, on a regular basis, ensuring it is roadworthy and compliant with the legislation and provide the Warehouse Supervisor the related documentation.
• Implement security & safety control procedures among drivers.
• Oversee drivers’ performance & ensure an efficient and timely operation during Event & occasions.
• Coordinate closely with the Inventory & LP dpt. with full cooperation to reduce shrinkage and stock discrepancies.
• Oversee the regular transfer of documents between stores, ensuring a proper operation of process.
• Coordinate between customers & drivers, in order to ensure a proper & timely machines’ installation.
• Perform other duties that are aligned & related to the job scope.

JOB REQUIREMENTS

• Education:  High school Degree.
• Experience:  3 - 5 years of experience in similar field. Team leading experience is a plus.
• Linguistic Skills: Moderate in English & French, very good in Arabic.
• Computer Skills: Proficiency in MS Office.

SCOPE OF THE JOB

The Marketing Coordinator
is responsible for supporting the team in planning, coordinating and executing
marketing activities in order to develop and maintain awareness of the brand,
maximize revenues and drive traffic to the store. He/she is also responsible
for ensuring that the marketing calendar is aligned, tracked, and delivered
on time with a focus on organization, communication, and implementation.

SCOPE OF THE JOB

The Senior Accounting is responsible for providing comprehensive professional accounting services and managing the activities of the accounting unit in order to support the elective of the department across the business.

KEY RESPONSIBILITIES

• Supervise the maintenance of data related to specify Accounting functions in order to ensure information availability and accuracy.
• Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training in addition to relaying team's request to hierarchy.
• Process ledger and booking entries according to stated procedures so that all transactions are recorded in a timely and accurate manner.
• Identify, investigate and rectify routine errors and anomalies in input data in order to ensure accuracy of financial information.
• Monitor accounting procedural compliance by subordinates and employees in order to ensure that all systems are adhered to.
• Analyze ledgers and accounts to allow the reconciliation of financial data according to stated schedules so that the company remains aware of its financial position on an ongoing basis and statutory reports can be produced within legislative time limits.
• Prepare reports from statistical and financial information according to stated schedules so that Prepare non-routine financial data as requested in order to support management decision-making.
• Perform other duties that are aligned & related to the job scope.
  

SCOPE OF THE JOB:

The Social Media Specialist is responsible for managing and enhancing our social media channels, with a focus on content creation. This role requires a creative individual who can develop engaging content, analyze performance metrics, and
collaborate with various teams to support our brand’s objectives.

Responsibilities:

Content Creation and Editing:

• Develop, write, and edit engaging content for various social media platforms including Facebook, Instagram and LinkedIn
• Create visually appealing graphics, videos, and other multimedia content that aligns with our brand’s voice and marketing objectives.
• Maintain consistency in tone, style, and quality across all content.
  

Social Media Management:

• Plan and schedule posts across multiple social media platforms to ensure timely and effective content delivery.
• Monitor social media channels for comments, messages, and engagement, and respond appropriately to build relationships with our audience.
  

Strategy and Analytics:

• Assist in developing social media strategies that align with marketing goals and objectives.
• Analyze performance metrics and generate reports to track the effectiveness of social media campaigns and content.
• Utilize insights to optimize future content and strategies.
  

Collaboration:

• Work closely with the marketing team to align social media efforts with overall marketing campaigns and initiatives.
• Collaborate with other departments to gather content ideas and ensure brand consistency across all channels.

Trend Monitoring:

• Stay up-to-date with the latest social media trends, tools, and best practices to keep our content relevant and innovative.
• Experiment with new approaches and techniques to improve engagement and reach. Perform other duties that are aligned & related to the job scope.
  

Requirements:

• Education: Bachelor’s degree in Business Administration or Marketing. Master’s degree is a plus.
• Experience: At least 3 to 4 years of experience in the E-Commerce industry..
• Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.
• Computer Skills: Advanced knowledge of MS Office.

SCOPE OF THE JOB

The Wholesale
Operation Coordinator is responsible for
providing comprehensive administrative support, including managing calendars,
scheduling meetings, and handling correspondence. They are also responsible
for maintaining accurate records and organizing documentation, processing
wholesale orders, coordinating communication between departments, providing
customer service to wholesale clients, assisting with reporting and analysis,
supporting projects and initiatives, and performing general office management
duties as needed.

KEY RESPONSIBILITIES

• Monitor and follow
  up on departmental tasks to ensure timely and accurate completion.
• Generate reports
  focusing on wholesale sales, including salesperson, brand, and customer
  breakdowns.
• Manage sales and transfer
  orders by following up with branches and warehouse, striving for accurate and
  prompt delivery to clients.
• Coordinate closely with
  the warehouse team to track order statuses and address any issues.
• Follow up with stores
  operating on a consignment basis, ensuring adherence to the terms of the
  consignment agreement. This includes overseeing financial transactions, sales
  orders, and sales reports to ensure compliance with contract terms.
• Use efficient
  methods to keep track of tasks and stay updated on departmental progress.
• Handle contracts and
  agreements with wholesale customers, ensuring compliance with terms and
  conditions, including pricing and payment terms.
• Address and resolve
  issues related to product defects and other customer concerns.
• Communicate changes
  in inventory, pricing, or product availability to customers and internal
  teams.
• Resolve issues
  related to orders and deliveries by reporting the problem to the concerned
  party.
• Act as the primary
  liaison for wholesale clients, handling and undertaking their inquiries and
  concerns.
• Follow up with Customers
  on weekly reports to assess product performance and refill if needed.
• Generate monthly
  and weekly reports, evaluating sales performance metrics such as individual
  salesperson performance, brand performance, and departmental monthly sales.
• Provide insights
  and recommendations based on the analysis to improve overall sales strategies
  and outcomes.
• Perform other
  duties that are aligned & related to the job scope.
  

JOB REQUIREMENTS

• Education: Bachelor’s Degree in Business Management or equivalent degree.
• Experience:  2+ years of experience in the field.
• Linguistic Skills: Advanced in written & spoken English & Arabic, French is a plus.
• Computer Skills: Extensive knowledge of Ms. Office.