Exchange & Return Policy



You may return Online purchases within 7 days from your delivery date. Items should be in the original unused condition and unopened packaging.


Ecom Return Policy and Exchange policy during the events:

  • You have five days to exchange or return your purchase.
  • Only products of the same color or size may be exchanged.
  • Items from “Exclusive” offers and collections purchased Online cannot be returned in-stores or exchanged after returned

Ecom Return Policy:

  • Ecom purchases can be returned online only. Please check our online return process
  • Items must be in original packaging
  • Merchandise that has been worn, used, or altered will not be eligible for return
  • Return is not applicable on heavy equipment that have been assembled (Treadmill, Elliptical, Bike, Home Gym, Trampoline, Jacuzzi, etc), as well as underwear, swimwear, socks, and fragrance
  • Once the returned item is received in our warehouse, we will send you an E-gift card with the amount of your purchase via email
  • Return requests can take up to 9 working days to process
  • E-gift card can only be used online

Ecom Exchange policy:

  • Items purchased online can only be exchanged by visiting one of our stores
  • If the exchange is due to size differences, the same price at purchase applies
  • For other exchanges, the price at the day of exchange shall apply
  • Gift or cash vouchers are not allowed – we exchange with equal amount of purchase or a higher only

You can cancel your order free of charge within 5 hours from purchase time only.
Please click here to fill in the form if you want to cancel your order.

We do not offer exchange/return for orders outside of Lebanon.
If the item has a defect, Import duties, taxes & Shipping collected are not refundable.

please send an email to our customer support for more info