EXCHANGE & RETURN POLICY
ECOM EXCHANGE/RETURN POLICY
You may return Online purchases within 7 days from your delivery date. Items should be in the original unused condition and unopened packaging.
Ecom Return Policy:
- Ecom purchases can be returned online only. Please check our online return process
- Items must be in original packaging
- Merchandise that has been worn, used, or altered will not be eligible for return
- Return is not applicable on heavy equipment that have been assembled (Treadmill, Elliptical, Bike, Home Gym, Trampoline, Jacuzzi, etc), as well as underwear, swimwear, socks, and fragrance
- Once the returned item is received in our warehouse, we will send you an E-gift card with the amount of your purchase via email
- Return requests can take up to 9 working days to process
- E-gift card can only be used online
Ecom Exchange policy:
- Items purchased online can only be exchanged by visiting one of our stores
- If the exchange is due to size differences, the same price at purchase applies
- For other exchanges, the price at the day of exchange shall apply
- Gift or cash vouchers are not allowed – we exchange with equal amount of purchase or a higher only
- Items from “Exclusive” offers and collections purchased Online cannot be returned in-stores
Gift cards and returns
For returns, we offer an E-gift card with a 1 year expiry date. E-gift cards can only be used Online.
If the product purchased was delivered defected, we offer a full cash refund or we can issue an e-gift card.
We do not refund the original shipping and handling that you paid on the order.
If the shipment is a result of wrong order delivery, we will do our best to find your missing item or suggest an alternative.
You can cancel your order free of charge within 2 hours from purchase time only.
Please click here to fill in the form if you want to cancel your order.
We do not offer exchange/return for orders outside of Lebanon.
If the item has a defect, Import duties, taxes & Shipping collected are not refundable please send an email to our customer support email@example.com for more info