Returns and Cancellations
Request a return or cancel an order. We will verify the order before continuing.
Step 1 of 2 Choose a request type
Step 2 of 2 Verify your order
Order verified
We found your order and confirmed the details below.
- Order
- Payment status
- Fulfillment status
Products
Return not available yet
This order has not been delivered yet. A return request can be submitted after delivery.
Eligible delivered items can be returned within 40 days of delivery.
Return period ended
The 40-day return period for this order has ended.
Contact customer service if you believe this information is incorrect.
We could not confirm return eligibility
Please try again later or contact customer service for assistance.
No items can be cancelled
Every item on this order is already being prepared or on its way, so none of them can be cancelled.
You may request a return once the items arrive, if they are still within the return period.
Cancellation is not available right now
This order has already entered the fulfillment process, so its items can no longer be cancelled through this form.
Please contact customer service if you need assistance.
This order is already cancelled
No additional cancellation request is needed.
We could not confirm which items can be cancelled
Please try again later or contact customer service for assistance.
Your order has been verified. Continue to complete your request.
Step 3 of 3 Items and reason
- Order
- Payment status
- Fulfillment status
Step 3 of 3 Return details
- Order
- Payment status
- Fulfillment status
Cancellation request submitted
We have received your request and our team will review it.
- Order
- Items requested
- Request reference
Submitting this request does not guarantee the items will be cancelled. If they have already shipped, cancellation may not be possible.
Return request submitted
We have received your return request and our team will review it.
- Order
- Request reference
Submitting this request does not guarantee approval or an immediate refund. Our team will review the request.