Scope of the job

The Assistant Store Manager is responsible for serving customers on the floor and for providing support to the Store Manager in the effective running of the Store, in order to ensure the highest standards of customer service are achieved and maintained. He/ she is also responsible for overseeing the store’s image & ensuring its compliance with the company standards.

Responsibilities:

• Ensure that customers are served in a timely manner and assist them in their purchase decisions by offering expert advices in compliance with quality and customer service standards.
• Assign routine and non-routine tasks to Sales Representatives, Cashiers & Backdoor Agents, in order to ensure that activities are carried out in the most efficient manner.
• Assist in the preparation of the staff schedule in order to ensure that the store manpower is effectively matched to the stores operational requirements in a cost effective manner.
• Communicate sales plans and targets to the Store, monitor performance on an ongoing basis and suggest corrective actions to hierarchy when needed.
• Report occurring operational issues and handle customer complaints in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction..
• Assist the Store Manager in the ongoing evaluation process of sales team (Performance Management System, Probation Period reviews, etc…) in coordination with the HR&OD department..
• Maintain an accurate stock rotation process (To/From Stores & Warehouse), ensuring that all items are being offered on time.
• Assist the Store Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products.
• Supervise the opening process of the store in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected.
• Handle the closing of the Store in coordination with the Cashier by controlling the preparation of cash money, electronic cards slips, discounts; ensure their delivery to the Accounting Department in compliance with company policies and security standards.
• Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results.
• Assist the Store Manager in the preparation of the required reports in a timely & organized manner, & ensure that all related records are documented.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: Bachelor Degree in Business Administration, or any related field.
• Experience: 2- 3 years of experience in sales; Retail experience is a plus.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Proficiency in Ms. Office; POS knowledge is a plus.
  
  

Scope of the job

The Backdoor Agent is responsible for receiving, inspecting, storing and issuing merchandise for use in the store. He/ She will also be responsible for ensuring an ongoing & punctual replenishment process at the store.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Receive merchandise, count it physically and electronically in order to ensure accuracy of information and inspect its quality to report discrepancies.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Classify, store and tag items in the warehouse on a daily basis as per store procedures and items' characteristics, in order to ensure timely finding and release of products.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.
  

Scope of the job

The Backdoor Agent is responsible for receiving, inspecting, storing and issuing merchandise for use in the store. He/ She will also be responsible for ensuring an ongoing & punctual replenishment process at the store.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Receive merchandise, count it physically and electronically in order to ensure accuracy of information and inspect its quality to report discrepancies.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Classify, store and tag items in the warehouse on a daily basis as per store procedures and items' characteristics, in order to ensure timely finding and release of products.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.
  

Scope of the job

The Backdoor Agent is responsible for receiving, inspecting, storing and issuing merchandise for use in the store. He/ She will also be responsible for ensuring an ongoing & punctual replenishment process at the store.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Receive merchandise, count it physically and electronically in order to ensure accuracy of information and inspect its quality to report discrepancies.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Classify, store and tag items in the warehouse on a daily basis as per store procedures and items' characteristics, in order to ensure timely finding and release of products.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.
  

Scope of The Job

The Cashier is responsible for handling the cash register systems and sales transactions. He/she greets, assists and serves customers on the store floor at all points in the shopping experience in order to ensure the provision of the highest
standards of customer service and the achievement of maximum sales.

Responsibilities

• Maintain the cleanliness and tidiness of the cash desk (including invoice folder when applicable) and ensure that consumable materials (such as bags, rolls, etc.) are replenished throughout the day and marketing/communication tools are properly displayed.
• Prepare cash money, electronic cards slips & discounts, etc. at the end of day and submit them in compliance with company policies and security standards and report cash discrepancies.
• Deliver a high standard customer service, provide clients with the necessary support, promote gift cards, up-sell and cross-sell products and services.
• Ensure cash policies and procedures are applied duly and accurately.
  

• Maintain the cleanliness and tidiness of the cash desk (including invoice folder when applicable) and ensure that consumable materials (such as bags, rolls, etc.) are replenished throughout the day and marketing/communication tools are properly displayed.
• Prepare cash money, electronic cards slips & discounts, etc. at the end of day and submit them in compliance with company policies and security standards and report cash discrepancies.
• Deliver a high standard customer service, provide clients with the necessary support, promote gift cards, up-sell and cross-sell products and services.
• Ensure cash policies and procedures are applied duly and accurately.
• Handle alteration, gift wrapping, laundry and reservation requests, fill all related slips and log books as well as check alteration, reservation items at store opening to ensure their conformity to the set procedures.
• Perform accurate Stock Rotation in/out of items (to/from stores and warehouse) under the supervision of the manager on duty.
• Assist in ensuring a smooth and efficient receiving, returning & exchanging process of items /shipments (including defective items), as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Ensure that all legal Policies & Procedures are well placed at all premises & accessible for the customers.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the same field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Proficiency in Ms. Office; POS knowledge is a plus.
  

Scope of the job

The Sales Representative is responsible for serving customers on the store floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers’ requests.
• Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Handle pricing (& Change of prices) process in an effective and accurate manner as required.
• Perform a smooth and efficient receiving process of items & shipments, as well as stock keeping preventing security risks and thefts by performing periodical inventories.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.

Scope of the job

The Sales Representative is responsible for serving customers on the store floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers’ requests.
• Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Handle pricing (& Change of prices) process in an effective and accurate manner as required.
• Perform a smooth and efficient receiving process of items & shipments, as well as stock keeping preventing security risks and thefts by performing periodical inventories.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.

Scope the job

The Sales Representative is responsible for serving customers on the store floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers’ requests.
• Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Handle pricing (& Change of prices) process in an effective and accurate manner as required.
• Perform a smooth and efficient receiving process of items & shipments, as well as stock keeping preventing security risks and thefts by performing periodical inventories.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.
  

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.

Scope of the job

The Store Manager is responsible for leading and managing the store operation to deliver the highest standards of customer service and to maximize sales and profitability in line with company’s objectives. He / she is also responsible for the inventory, maintenance and external appearance of the store.

Responsibilities:

• Detect, anticipate and provide regular feedbacks on customer’s needs, markets trends and competitors activities affecting the region/ market.
• Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.
• Ensure a responsible usage of Loyalty Cards, in order to avoid any abuse.
• Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between stores, transfers to/from warehouse, damaged items, devolution, etc.
• Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation (in coordination with Buyers and Area Manager) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout.
• Prepare staff schedule based on budgeted hours and/ or visitor’s traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) As well as ensure the effective communication of sales plans and set daily and hourly targets to the Store/Department team.
• Evaluate the performance of Sales team in coordination with the HR department. (During Performance Management evaluation, End of Probation Period reviews, etc …)
• Oversee the stock rotation process (To/From Stores & Warehouse), ensuring that all items are being offered on time.
• Train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential.
• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with Retail Manager).
• Oversee the stores image and ensure its compliance with the company standards, verify and follow up on the cleanliness, display and maintenance of the store including the window, cash and stock room.
• Perform other duties that are aligned & related to the job scope.
  

Requirements:

• Education: Bachelor Degree in Business Administration, or any related field.
• Experience: 3 years of experience in a managerial role, Retail experience is a plus.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Proficiency in Ms. Office; POS knowledge is a plus.
  
  
  

SCOPE OF THE JOB:

The Visual Merchandiser is responsible for implementing a proper Store's displays according to MS VM guidelines, store’s' image and season’s theme.

KEY RESPONSIBILITIES:

• Perform appropriate display and merchandising to enhance sales and stores’ window image and maximize attraction of customers into the stores.
• Originate display ideas in order to attract a maximum number of customers, promote sales and improve the visibility of slow moving items in coordination with store managers.
• Arrange properties, furniture and merchandise according to prearranged plans.
• Supervise the requisition and construction of decorative materials such as wood, plastic, paper and glass as needed.
• Maintain and manage window booking schedules as needed.
• Observe and learn from the senior VM and demonstrate the same patterns in the smaller stores.
• Assist in developing layouts, plan lighting arrangements and select themes, colors and props to be used when it is required on the job.
• Follow up on the action plan of the department related to arranging properties, furniture and merchandise when required on the job.
• Act based on the set schedule from the marketing team and make sure to be available in the required locations on time to perform the duty of facilitate the merchandising of the store windows or in - store merchandises.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree.
• Experience: At least 2-3 years of experience in similar field.
• Linguistic Skills: Advanced in written & spoken English & Arabic, French is a plus.
• Computer Skills: Proficiency in MS Office.

SCOPE OF THE JOB:

The Visual Merchandiser is responsible for implementing a proper Store's displays according to MS VM guidelines, store’s' image and season’s theme.

KEY RESPONSIBILITIES:

• Perform appropriate display and merchandising to enhance sales and stores’ window image and maximize attraction of customers into the stores.
• Originate display ideas in order to attract a maximum number of customers, promote sales and improve the visibility of slow moving items in coordination with store managers.
• Arrange properties, furniture and merchandise according to prearranged plans.
• Supervise the requisition and construction of decorative materials such as wood, plastic, paper and glass as needed.
• Maintain and manage window booking schedules as needed.
• Observe and learn from the senior VM and demonstrate the same patterns in the smaller stores.
• Assist in developing layouts, plan lighting arrangements and select themes, colors and props to be used when it is required on the job.
• Follow up on the action plan of the department related to arranging properties, furniture and merchandise when required on the job.
• Act based on the set schedule from the marketing team and make sure to be available in the required locations on time to perform the duty of facilitate the merchandising of the store windows or in - store merchandises.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree.
• Experience: At least 2-3 years of experience in similar field.
• Linguistic Skills: Advanced in written & spoken English & Arabic, French is a plus.
• Computer Skills: Proficiency in MS Office.

SCOPE OF THE JOB:

The Visual Merchandiser is responsible for implementing a proper Store's displays according to MS VM guidelines, store’s' image and season’s theme.

KEY RESPONSIBILITIES:

• Perform appropriate display and merchandising to enhance sales and stores’ window image and maximize attraction of customers into the stores.
• Originate display ideas in order to attract a maximum number of customers, promote sales and improve the visibility of slow moving items in coordination with store managers.
• Arrange properties, furniture and merchandise according to prearranged plans.
• Supervise the requisition and construction of decorative materials such as wood, plastic, paper and glass as needed.
• Maintain and manage window booking schedules as needed.
• Observe and learn from the senior VM and demonstrate the same patterns in the smaller stores.
• Assist in developing layouts, plan lighting arrangements and select themes, colors and props to be used when it is required on the job.
• Follow up on the action plan of the department related to arranging properties, furniture and merchandise when required on the job.
• Act based on the set schedule from the marketing team and make sure to be available in the required locations on time to perform the duty of facilitate the merchandising of the store windows or in - store merchandises.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree.
• Experience: At least 2-3 years of experience in similar field.
• Linguistic Skills: Advanced in written & spoken English & Arabic, French is a plus.
• Computer Skills: Proficiency in MS Office.

Scope of work :

The Senior Graphic Designer is responsible for developing and maintaining the visual style and creative direction of the brand. He/she is also responsible for overseeing the design process across all visual platforms, ensuring consistency, creativity, and alignment with brand identity and marketing objectives.

KEY RESPONSIBILITIES:

Brand & Creative Leadership

• Own and evolve the brand’s visual identity across all platforms, ensuring consistency, quality, and innovation.
• Translate brand strategy, campaigns, and product stories into strong visual concepts
• Act as guardian of brand guidelines and creative standards

 Campaign & Content Direction:

• Lead the creative direction for seasonal campaigns, product launches, and promotions
• Develop concepts for digital, social, e-commerce, retail environments, and advertising
• Collaborate closely with Marketing, E-commerce, Merchandising, and Product teams

 Design & Execution

• Oversee design of assets, including:

1.           Website and app visuals
2.   Social media and performance marketing assets
3.           In-store signage, POS, and retail experiences
4.           Lookbooks, catalogues, and brand presentations

• Ensure visuals support both brand storytelling and commercial goals

Team & Collaboration

• Lead, mentor, and inspire designers, photographers, and external agencies
  Provide clear creative direction, feedback, and quality control
• Manage workflows, timelines, and creative resources efficiently

Production & Shoot Direction

• Art direct photo and video shoots (studio and lifestyle), ensuring alignment with
  brand tone and product positioning
• Work with photographers, stylists, models, and production teams to deliver high-quality content

Trend & Market Awareness:

• Stay up to date with sports, fashion, design, and digital trends
•   Analyze competitors and consumer behavior to keep the brand visually relevant and differentiated
  
  DESIRED SKILLS
• Strong portfolio demonstrating campaign work, branding, and multi-channel execution
• Deep understanding of visual storytelling, typography, layout, color, and composition
• Experience working with e-commerce and performance-driven creative
• Strong leadership and communication skills
• Ability to balance creativity with commercial objectives

JOB REQUIREMENTS:

• Education: Bachelor's Degree in Graphic Designer
• Experience:  5+ years of experience in art direction or senior design. Retail experience is a
  must
• Linguistic Skills: Advanced in written & spoken English and Arabic
• Computer Skills: Advanced/ Extensive knowledge in MS Office; Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign); Figma is a plus
  

SCOPE OF THE JOB

The Commercial
Procurement Director plays a fundamental leadership role within Mike Sport,
ensuring the company’s procurement activities are strategically aligned with
overall business objectives. This position is charged with driving both
financial performance and operational excellence through meticulous management
of buying budgets, commercial calendars, and inventory.

He/She will also
contribute to upholding the commitment to delivering an outstanding customer
experience in the dynamic sports retail industry by ensuring product
availability, trend alignment, and quality standards are consistently met.
This supports initiatives that provide a seamless retail experience,
reinforcing the brand’s reputation and customer loyalty.

KEY RESPONSIBILITIES

Strategic
Procurement & Sourcing

Develop and implement a comprehensive procurement
strategy aligned with overall company goals, covering product selection,
buying, wholesale distribution, and logistics

       
Lead the selection and sourcing process for new product
introductions, negotiate supplier contracts, and manage product assortment
strategies to maximize sales and profitability

       
Oversee category management across Sportswear,
Footwear, Equipment, and Accessories, optimizing supplier performance, cost
structures, and quality standards

       
Design and deploy advanced planning tools to support
the commercial team in buying decisions and in-season stock monitoring

       
Conduct business travel as necessary to evaluate new
collections, engage in supplier meetings, and oversee the brand’s buying and
selection processes

Commercial
Management

      
Lead commercial negotiations to secure optimal pricing,
terms, and exclusivity, maximizing supplier value and brand positioning

       
Direct the growth and expansion of brands through
data-driven market commercial analysis and actionable strategies

       
Develop and execute action plans focused on maximizing
profitability via pricing strategies, markdowns, promotions, and clearance
sales

      
Manage relationships with wholesale partners to
optimize pricing, inventory turnover, and accurate sales forecasting

      
Oversee procurement data processes to ensure production
of timely, accurate, and actionable information for decision-making

      
Collaborate with logistics teams to streamline supply
chain operations, improving transportation, warehousing, and inventory
management

      
Continuously perform market and competitive analyses to
identify new trends, risks, and growth opportunities within the sports retail
industry

Operational
Efficiency & Compliance

      
Proactively identify risks and opportunities to
maximize sales, profitability, and inventory turnover targets

     
Drive end-to-end procurement workflows, including
sourcing, negotiation, purchase order management, and supplier performance
evaluation

       
Ensure strict compliance with local and international
trade laws, quality standards, and corporate governance policies       
Implement and optimize procurement systems and tools to
improve data accuracy, reporting capabilities, and supply chain visibility

       
Build and maintain Strong supplier relationships
focused on meeting quality standards, ethical sourcing, and contractual
compliance

Reporting &
Analysis

 
Collaborate with senior management to create annual
buying budgets that align with overall business objectives and revenue
targets

      
Collaborate with senior management to develop and
monitor annual buying budgets aligned with business objectives and financial
target Provide regular, detailed reports on procurement
performance, budget adherence, and key achievements

      
Analyze historical and real-time data to ensure optimal
budget allocation and balanced stock levels across channels

      
Monitor product performance indicators including
inventory status, stock movement, sell-through rates, sales per square meter,
and gross margin

      
Evaluate profitability of brands and product categories
through KPIs, identifying trends and opportunities for improvement

      
Formulate and implement strategies to accelerate
sellouts, including promotional pricing, targeted marketing, and
cross-selling initiatives that enhance consumer engagement

Cross-Functional
Collaboration

  Partner with
Marketing, Sales, Finance, and other departments to align procurement
strategies with overall business plans and objectives

  Synchronize
procurement and marketing initiatives to ensure timely product availability
and promotions during key retail periods

Team Leadership
& Development

  Recruit, train,
motivate, and evaluate team members to maintain a skilled, proactive commercial
department

  Foster a
high-performance culture emphasizing collaboration, innovation, and
continuous improvement

  Set clear KPIs,
regularly review team performance, and align efforts with strategic goals

  Promote synergy and
effective communication among internal units including Selection and Buying,
Wholesale, Back Office, and Logistics teams

•   Perform other
  duties that are aligned & related to the job scope

JOB REQUIREMENTS

  Education: Bachelor’s degree
in Business Administration, Supply Chain Management, or a related field;
Master’s degree or relevant professional certifications (e.g., CIPS, CPSM)
preferred

Experience: Minimum of 10 years of proven experience in
procurement management, preferably within a Sports Retail & Fashion
industry

 
Linguistic Skills: Excellent verbal and written
English, Arabic & French communication skills, with the capacity to
influence and engage stakeholders at all levels of the organization

Computer Skills:

Extensive knowledge in Ms. Office. Familiarity with ERP systems, and data analysis tools

Desired Qualifications:

Extensive experience in procurement and commercial leadership, preferably within retail sports or apparel sectors.

     
Proven expertise in strategic financial planning with
mastery of budget management and deep commercial insights.

    
Demonstrated proactive leadership, skilled in driving
operational excellence and influencing cross-functional teams.

    
Track record of successfully optimizing stock levels,
enhancing sellout rates, and minimizing end-of-season overstocks.

    
Strong communicator and collaborator, adept at uniting
diverse teams around shared business objectives.

    
Commitment to innovation, continuous improvement, and
agility in fast-paced retail environments.

 
Educational background in Supply Chain Management,
Business Administration, or related fields; advanced degrees preferred.

   
Proficient in procurement technologies and data
analysis to support informed decision-making.

SCOPE OF THE JOB:

The Junior Back Office Unit agent is responsible for the data collection and maintenance of Mike Sport E-commerce platform.

KEY RESPONSIBILITIES:

• Perform the item creation process based on Mike Sport’s E-Com guidelines, policies and procedures; taking into consideration an attractive look & feel for the platform.
• Create or implement a digital conversion program in line with the client's needs.
• Work closely with marketing to maintain current product availability on the e-commerce store, working in Nav-to-Net to upload product content, images, and descriptions.
• Ensure that the company website’s product information is populated correctly and accurately.
• Perform random data validation on the website’s created items, to avoid possible errors.
• Maintain effective merchandise planning: including expanding product assortment, new brands suggestion, and seasonal/exclusive merchandise.
• Provide Upsell services through premium positioning, offers, banners, etc
• Take ownership of new initiatives to improve user experience on the platform.
• Perform other duties that are aligned & related to the job scope.

SCOPE OF THE JOB

The E-Commerce & Digital Marketing Manager is responsible for managing the day-to-day digital operations of the Oil & Gas Fashion & Sportswear online store, overseeing website content, visual merchandising, landing page creation, and campaign execution on Shopify.
The role serves as the key point of coordination with third-party performance marketing agencies and ensures a data-driven, commercially aligned, and on-brand digital presence across all channels.
This is a hands-on individual contributor role requiring strong attention to detail, a commercial mindset, and the ability to work cross-functionally in a fast-paced retail environment.

KEY RESPONSIBILITIES

1. Website Management & Shopify Operations

• Own and manage the day-to-day operations of the Shopify store, including catalog maintenance and collections setup.
• Execute homepage updates, banners, navigation adjustments, featured collections, and promotional rollouts in line with the commercial calendar.
• Create, configure, and publish new landing pages and campaign pages aligned with seasonal priorities, brand guidelines, and key trading moments.
• Conduct quality assurance (QA) checks before and after campaigns go live, ensuring all links, banners, prices, and content are accurate and functional.

2. Visual Merchandising & Collections

• Lead on-site visual merchandising — curating and updating collections, sorting logic, featured product placements, and homepage layouts to maximize conversion and engagement.
• Create and maintain seasonal collections, campaign pages, and promotional events (e.g., new arrivals, sales, brand launches) in coordination with the commercial and marketing teams.
• Ensure products are presented in a visually coherent, brand-consistent, and commercially relevant manner across all website pages.
• Coordinate with the buying and merchandising team to ensure timely and accurate product launches and collection activations.
  

3. Digital Marketing & Agency Coordination

• Serve as the primary internal point of contact for third-party performance marketing agencies handling paid social (Meta), Google Ads, and content production.
• Brief campaigns, review creative deliverables, provide feedback, and ensure all agency outputs are aligned with brand tone, commercial goals, and campaign timelines.
• Support agencies with first-party data, UTM structures, pixel setup, and tracking accuracy through Meta Ads Manager and GA4.
• Coordinate the digital marketing calendar, aligning paid media activity with website content, promotions, and key events.
  

4. Analytics & Reporting

• Build and maintain regular performance dashboards and reports covering traffic, conversion, revenue, channel attribution, and campaign results using GA4 and Meta reporting tools.
• Prepare weekly and monthly reports with actionable insights for leadership, highlighting opportunities and areas of concern.
• Monitor key KPIs including ROAS, CVR, AOV, bounce rate, and revenue per session, and proactively flag anomalies or growth opportunities.
• Support A/B testing initiatives on landing pages, product pages, and CTAs to continuously improve on-site performance.
• Perform other duties that are aligned and related to the job scope

JOB REQUIREMENTS

Education:

• Bachelor's Degree in Marketing, Business Administration, E-Commerce, Digital Media, or any related field is preferred. Equivalent relevant hands-on experience will also be considered.

Experience:

• 3 to 4 years of experience in E-Commerce management, digital marketing, or a closely related role. Experience in a fashion, sportswear, or lifestyle retail environment is a strong plus.

Linguistic Skills:

• Advanced in written & spoken English. Arabic is a plus.

Computer Skills:

• Hands-on experience with Shopify Admin, including collections, metafields, themes, and app integrations or similar commerce platform.
• Reading proficiency in Google Analytics 4 (GA4) and similar reporting tools. Ability to build reports and extract actionable insights.
• Working knowledge of Meta Ads Manager — campaign structure, audience setup, creative review, and performance analysis.
• Good command of MS Office and Google Workspace.
• Familiarity with Canva or Adobe Creative Suite for basic asset edits is a plus.
• Basic understanding of SEO best practices in a web/E-commerce context is a plus.

Other Skills & Attributes:

• Solid understanding of E-commerce merchandising principles, visual hierarchy, and customer journey best practices.
• Strong attention to detail and high level of accuracy in content execution and campaign management.
• Analytical mindset with the ability to interpret performance data and translate it into clear, actionable recommendations.
• Proven ability to coordinate and manage external agencies, with clear briefing and feedback communication.
• Comfortable working under pressure and managing multiple concurrent updates in a fast-paced retail environment.
• Strong cross-functional collaboration and communication skills.
  
  

Scope of the Job:

The Graphic Designer is responsible for creating and
maintaining engaging visual content that supports Mike Sport's e-commerce
operations across multiple online storefronts. This role focuses on designing
high-quality digital assets, product imagery, promotional campaigns, website
graphics, and email marketing materials that enhance the customer experience,
drive online sales, and maintain brand consistency across all digital
touchpoints. The position requires a creative and detail-oriented individual who
can collaborate with various teams and deliver visually compelling content in a
fast-paced environment.

KEY RESPONSIBILITIES

E-Commerce Visual Assets

• Design website banners, promotional graphics, landing pages, and campaign visuals for all e-commerce platforms.
• Create collection banners, category headers, product launch assets, and seasonal campaign materials.
• Develop email marketing templates and graphics for newsletters and promotional campaigns.
• Design digital creatives for social media advertising and online marketing campaigns.

Product Image Production

• Retouch, edit, and optimize product images for e-commerce use.
• Ensure product images meet quality, sizing, and web optimization standards.
• Create and maintain image templates to ensure consistency across the product catalog.
• Coordinate with photographers and external partners when required.

 Brand Consistency

• Maintain visual consistency across all online storefronts while adhering to brand guidelines.
• Adapt international brand assets and campaigns for local market requirements.
• Build and maintain a library of reusable design templates and visual assets.

 Website & Conversion Support

• Create graphics that support website engagement and conversion optimization.
• Design mobile-friendly visual assets optimized for digital platforms.
• Develop promotional visuals, pop-ups, and website marketing elements.

 Collaboration & Delivery

• Collaborate with E-Commerce, Marketing, Content, and UX/UI teams to support business objectives.
• Manage multiple design projects while ensuring timely delivery and quality standards.
• Maintain organized design files, assets, and project documentation.
• Perform other duties that are aligned and related to the job scope.

DESIRED SKILLS

• Strong creativity and visual design skills with attention to detail.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Strong communication and collaboration skills.
• Experience in image retouching and digital content creation.
• Knowledge of e-commerce design standards and customer-focused visual storytelling.
• Experience working with multi-brand environments is a plus.
• Familiarity with AI-powered design tools, Shopify, motion graphics, or video editing is an advantage.

JOB REQUIREMENTS

• Education: Bachelor's Degree in Graphic Design, Visual Communication, Digital Media, or a related field.
• Experience: 2–4 years of experience in Graphic Design, preferably within e-commerce, digital retail, or web design. Strong portfolio showcasing digital and e-commerce design projects.
• Linguistic Skills: Fluency in English and Arabic.
• Key Competencies: Creativity and visual design excellence, attention to detail, time management, collaboration, adaptability, and ability to work effectively under tight deadlines.

TECHNICAL SKILLS:

• Advanced proficiency in Adobe Photoshop, Illustrator, and InDesign.
• Proficiency in Figma.
• Proficient in image retouching, email design, and e-commerce content.
• Experience with Shopify or similar e-commerce platforms is a plus.

SCOPE OF THE JOB

The Head Of HR Operations is responsible for developing and implementing effective human
resource strategies that align with our organizational goals. He/She is also
responsible for overseeing a wide range of HR functions including talent
acquisition, employee engagement, performance management, training and
development, and compliance; fostering a culture of continuous improvement
and innovation.

 

KEY RESPONSIBILITIES

Talent Acquisition:

• Oversee the Talent Acquisition process to ensure effective recruitment strategies are
  in place, attracting top talent that aligns with the company’s culture and
  values.
• Collaborate with department heads to forecast hiring needs and develop job descriptions.
• Establish metrics to assess the effectiveness of recruitment processes and continuously
  improve upon them.
• Champion employer branding initiatives to position Mike Sport as an employer of choice
  in the retail sector.
• Enhance the onboarding experience to ensure new hires are well-integrated into the
  culture and operational framework of the organization.

Talent Planning:

• Develop and implement a proactive talent planning strategy that identifies key roles
  and succession planning needs within the organization.
• Build and manage succession planning frameworks to ensure leadership continuity and
  readiness.
• Collaborate with management to identify high-potential employees and create
  individualized development plans to facilitate career progression.
• Monitor workforce analytics and trends to inform strategic decision-making around
  talent management.
• Oversee the performance management process, including goal setting, performance
  reviews, and coaching.
• Provide guidance to managers on performance-related matters, including conducting
  difficult conversations and implementing performance improvement plans.
• Analyze performance metrics to identify trends and advise on strategies for enhancing
  employee performance.

Total Rewards:

• Lead the Total Rewards unit in designing and implementing competitive compensation
  and benefits programs that attract and retain talent.
• Conduct regular market analyses to ensure compensation structures are
  competitive and equitable.
• Oversee employee benefits plans, including healthcare, retirement, and wellness
  programs.
• Ensure compliance with labor laws and regulations related to compensation and
  benefits.
• Manage and oversee payroll processing, including salaries, benefits,
  deductions, and bonuses.

Employee Relations:

• Foster a positive work environment through effective employee relations strategies,
  addressing grievances and resolving conflicts fairly and promptly.
• Develop,implement, and ensure compliance with HR policies and procedures in
  accordance with local laws.
• Ensure compliance with labor laws and regulations while maintaining a culture of
  transparency and accountability.
• Support initiatives aimed at improving organizational culture and employee
  engagement.
• Champion Diversity, Equity & Inclusion initiatives and embed inclusive practices
  in hiring, promotions, and team dynamics.

Learning and Development:

• Identify training needs and develop comprehensive learning and development programs
  that support employee growth and career advancement.
• Create and promote programs that enhance employee skills and career advancement
  opportunities.
• Design training initiatives that reflect the evolving needs of the business and
  equip employees with the necessary tools for success.
• Establish metrics to evaluate the effectiveness of training programs and iterate based
  on feedback and results.

HR Metrics and Reporting:

• Track and analyze key HR metrics (Turnover & Attrition rates, Recruitment KPIs,
  etc.) to assess the effectiveness of HR strategies.
• Prepare reports for senior management on HR-related metrics and organizational health,
  such as Simulations, Salaries Contribution etc...
• Ensure the accuracy of all reports related to the NSSF, Ministry of Labor and
  Ministry of Finance.

Leadership and Team Development:

• Provide strategic and operational leadership to the HR team, ensuring alignment with
  overall business objectives and HR best practices.
• Mentor and coach HR staff across various specialties to support professional
  development and skill enhancement.
• Set clear team goals, priorities, and performance expectations, and holding
  regular check-ins and performance reviews.
• Encourage a culture of collaboration, accountability, and continuous improvement within
  the HR department.
• Identify skills gaps within the team and coordinating relevant training, upskilling,
  or cross-training initiatives to build capability and flexibility.
•  Perform other duties that are aligned and related to the job scope.

JOB REQUIREMENTS

• Education:  Bachelor Degree in Business Administration
  or Human Resources. Masters and/or HR Certifications
  SHRM CP – SHRM SCP is a plus.
•  Experience: 8 to 10 years of experience in similar field, Strong knowledge of HR systems and Payroll,
  Strong knowledge of the country’s laws & regulations.
• Linguistic Skills: Advanced in written & spoken English.

Computer Skills: Advanced/Extensive knowledge in MS Office (Especially in Excel); HRIS &
Navision exposure is a plus.

Working Hours: Monday till Friday from 9:00 am till 6:00 pm

Location: Head Office – Zalka

Scope of the job:
The IT Officer is responsible for supporting the planning, installation, configuration, and implementation of IT infrastructure, hardware, software, and network solutions across company locations. He will coordinate with internal teams to ensure smooth execution of IT projects, new site setups, and technical support activities in line with operational requirements.

Key Responsibilities:

Administrative Support:

• Coordinate and follow up on IT implementation schedules and project timelines
• Maintain proper documentation related to IT assets, installations, and configurations
• Prepare reports related to project progress and implementation activities
• Coordinate with suppliers and internal departments regarding IT requirements
• Ensure proper inventory tracking of IT equipment and devices
  

Technical Support:

• Assist the IT Helpdesk in ongoing and upcoming IT projects
• Support the installation and setup of hardware, software, and IT systems
• Handle end-to-end IT implementation activities for new branch openings and office setups
• Troubleshoot technical issues related to systems, devices, and software installations
• Ensure all deployed systems and equipment are functioning properly before site go-live
• Provide technical support to employees when needed during implementation phases

Network & Infrastructure Support:

• Assist in installing and configuring network equipment and connectivity solutions
• Support network cabling and infrastructure setup for new sites and offices
• Monitor and ensure stable network connectivity across implemented locations
• Coordinate with external providers for internet and network-related services
• Assist in maintaining network security and compliance with company IT standards
• Perform other duties that are aligned & related to the job scope

JOB REQUIREMENTS

• Education: Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or any related field
• Experience: 1–3 years of experience in IT Support, IT Implementation, Infrastructure Support, or a similar field
• Linguistic Skills: Good command of written and spoken English; French is a plus
• Computer Skills: Advanced knowledge of MS Office and IT support tools
• Technical skills:

-Good knowledge of network infrastructure, hardware installation, and connectivity solutions

-Knowledge of Windows operating systems, Microsoft Office, and IT troubleshooting

-Familiarity with POS systems, printers, scanners, and retail IT environments is a plus

-Good understanding of network cabling and IT equipment setup

• Other Requirements:

-Ability to travel between branches when needed

-Valid driving license

-Ability to work under pressure and meet implementation deadlines

SCOPE OF THE JOB:

The Marketing Specialist is responsible for supporting the team in executing marketing activities in order to develop and maintain awareness of the brand, maximize revenues and drive traffic to the store.

KEY RESPONSIBILITIES:

Administration & Campaign:

• Coordinate the execution of marketing campaigns, events and promotions in line with brand
  owners' specifications to ensure timely delivery and consistent brand image
  across all local and international stores
• Provide administrative support for budget tracking, vendor POs, and campaign
  documentation
• Conduct Marketing visits to all retail stores on a weekly basis & follow up on
  their requests
• Standardize all database info related to Marketing assets in stores & suppliers.
• Maintain and update the marketing calendars and campaign schedules, aligning retail,
  digital, and event activities
• Track and collect campaign requirements: product info, pricing, assets, and launch
  dates.
• Follow up on store marketing needs: visuals, signage, and POS materials
• Help create and edit marketing materials, including social media posts, newsletters,
  and promotional content
• Help monitor and organize marketing materials, documents, and folders
• Support
  marketing activities during key activations, product launches, and store events
• Coordinate with graphic designers, copywriters, and agencies

Strategy & budgeting:

• Assist in coordinating influencer seeding logistics and post tracking (where needed)
• Conduct market research and benchmark competitor activities and in-store marketing
  efforts
• Coordinate closely with the Commercial Procurement Dpt. on promoting the brand image as
  per specific guidelines
• Assist in the effective planning, execution, and monitoring of marketing activities by
  coordinating efforts within the team and with all relevant internal and
  external stakeholders
• Maintain strong relationships with media partners, stores and external customers and
  suppliers to maximize marketing and advertising opportunities
• Stay up to date with the market and online trends relevant to the brand to ensure
  campaigns and promotions are relevant within each market
• Liaise with internal teams (digital, design, retail) and external vendors (suppliers,
  organizers, and agencies) to ensure smooth campaign rollouts
• Assist in setting up and implementing a timetable of promotions and activities in
  support of the marketing plan, aiming at maximizing consumer brand awareness
  and revenues
• Handle basic budgeting tasks and invoice tracking

Reporting:

• Assist in preparing presentations, internal briefs, and recaps of campaign performance
• Collect and analyze market data, customer insights, and competitor activity
• Support in preparing reports and presentations for the Marketing Manager
• Coordinate meetings, prepare briefs, and manage marketing documentation
• Perform other duties that are aligned & related to the job scope
  

JOB REQUIREMENTS

• Education: Bachelor’s Degree in Marketing
• Experience: 3 Years of experience in the marketing field; Retail Marketing field is a plus
• Linguistic Skills: Advanced in written & spoken English, Arabic and French is a plus
• Computer Skills: Proficiency in MS Office
  
  
  

SCOPE OF THE JOB

The Senior Accounting is responsible for providing comprehensive professional accounting services and managing the activities of the accounting unit in order to support the elective of the department across the business.

KEY RESPONSIBILITIES

• Supervise the maintenance of data related to specify Accounting functions in order to ensure information availability and accuracy.
• Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training in addition to relaying team's request to hierarchy.
• Process ledger and booking entries according to stated procedures so that all transactions are recorded in a timely and accurate manner.
• Identify, investigate and rectify routine errors and anomalies in input data in order to ensure accuracy of financial information.
• Monitor accounting procedural compliance by subordinates and employees in order to ensure that all systems are adhered to.
• Analyze ledgers and accounts to allow the reconciliation of financial data according to stated schedules so that the company remains aware of its financial position on an ongoing basis and statutory reports can be produced within legislative time limits.
• Prepare reports from statistical and financial information according to stated schedules so that Prepare non-routine financial data as requested in order to support management decision-making.
• Perform other duties that are aligned & related to the job scope.
  

SCOPE OF THE JOB

The Senior social media is responsible for managing and enhancing our social media
channels, with a focus on content creation. He/she is also responsible for requiring a creative individual who can develop engaging content, analyze performance metrics, and collaborate with various teams to support our brand’s objectives.

KEY RESPONSIBILITIES

Social Media Strategy & Planning

•  Develop social media strategies that align with marketing goals and objectives
•  Own the social media content calendar, ensuring consistency across platforms and
  campaigns
•  Monitor social media channels for comments, messages, and engagement, and respond
  appropriately to build relationships with our audience
• Utilize insights to optimize future content and strategies

Content & Creative Direction

•  Lead the ideation and creation of engaging content, including short-form video, static
  posts, stories, and live content
• Collaborate with Creative, Art Direction, Events, and Influencer teams to deliver high-quality content
• Create visually appealing graphics, videos, and other multimedia content that align with our brand’s voice and marketing objectives
• Ensure all content reflects brand tone, visual identity, and sports culture relevance

Campaign & Performance Marketing

•  Support product launches, seasonal campaigns, and retail promotions through social
  storytelling
•  Work closely with Performance Marketing and E-commerce teams to optimize paid social
  creatives
•  Track and analyze performance metrics (reach, engagement, CTR, conversion) and optimize accordingly

Influencer & Partnership Support

• Support influencer and athlete partnerships from a social media perspective
•  Brief creators, review content, and ensure alignment with brand and platform best
  practices
• Stay up-to-date with the latest social media trends, tools, and best practices to
  keep our content relevant and innovative
• Experiment with new approaches and techniques to improve engagement and reach

Analytics & Reporting

• Benchmark against competitors and industry best practices, in terms of trends and product
  innovations.
• Analyze performance metrics and generate reports to track the effectiveness of social
  media campaigns and content

Leadership & Collaboration

•  Collaborate cross-functionally with Brand, Retail, PR, Events, and E-commerce teams
•  Manage external agencies or freelance creators when required
•  Work closely with the marketing team to align social media efforts with overall
  marketing campaigns and initiatives
• Collaborate with other departments to gather content ideas and ensure brand consistency
  across all channels

JOB REQUIREMENTS

• Education: Bachelor's Degree in Marketing, Communications, or a related field
• Experience: 5+ years of proven experience in Social Media management, including Facebook, Instagram, Twitter, LinkedIn, and TikTok, content creation, and editing. Retail experience is a plus
•  Linguistic Skills: Fluency in English, French is a plus
•  Computer Skills: Experience with social analytics and management tools (e.g. Sprout, Hootsuite, Meta Business Suite, TikTok Analytics)