Scope of the job

The Backdoor Agent is responsible for receiving, inspecting, storing and issuing merchandise for use in the store. He/ She will also be responsible for ensuring an ongoing & punctual replenishment process at the store.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Receive merchandise, count it physically and electronically in order to ensure accuracy of information and inspect its quality to report discrepancies.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Classify, store and tag items in the warehouse on a daily basis as per store procedures and items' characteristics, in order to ensure timely finding and release of products.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.
  

Scope of the job

The Backdoor Agent is responsible for receiving, inspecting, storing and issuing merchandise for use in the store. He/ She will also be responsible for ensuring an ongoing & punctual replenishment process at the store.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Receive merchandise, count it physically and electronically in order to ensure accuracy of information and inspect its quality to report discrepancies.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Classify, store and tag items in the warehouse on a daily basis as per store procedures and items' characteristics, in order to ensure timely finding and release of products.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.
  

Scope of the job

The Customer Service Representative is responsible for providing highest level of Customer Service standards, in order to ensure customers loyalty & retention, and therefore to foster Mike Sport’s image.

Responsibilities:

• Identify customer's complaints by determining the cause of the problems and providing appropriate solutions in order to properly close the case within the agreed on time frame.
• Identify and assess clients’ needs in order to achieve high level of customer satisfaction.
• Maintain sustainable relationships of trust through open and interactive communication with our customers.
• Provide accurate, valid and complete information by using the right methods/tools.
• Maintain proper documentation of all customers’ complaints and interactions, on daily basis in a way to ensure accuracy in all needed reports.  
• Follow communication procedures, guidelines and policies.
• Handle the creation and maintain loyalty cards, based on Mike Sport policy, for both employees and customers.
• Possess strong product knowledge, in order to respond to all customers inquires.
• Follow up closely with After Sales Maintenance team, on all repairing items.
• Coordinate with the Customer Service department in all customers’ customization requests in terms of printing, restringing, waxing, tailoring etc…
• Support in handling the cash register systems and sales transactions & ensure cash policies and procedures are well implemented.  
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School degree.
• Experience: 0 to 1 year experience in customer service field.
• Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.
• Computer Skills: Advanced knowledge in MS Office, Illustrator knowledge is a plus.

Scope the job

The Sales Representative is responsible for serving customers on the store floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers’ requests.
• Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Handle pricing (& Change of prices) process in an effective and accurate manner as required.
• Perform a smooth and efficient receiving process of items & shipments, as well as stock keeping preventing security risks and thefts by performing periodical inventories.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.
  

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.

SCOPE OF THE JOB

The Customer Engagement & Loyalty Specialist is responsible for managing and optimizing Mike Sport's customer loyalty program across e-commerce platforms, the mobile app, and retail stores, ensuring a seamless and engaging omnichannel customer experience. The role develops and executes loyalty initiatives, customer journeys, segmentation strategies, and engagement campaigns that drive member acquisition, repeat purchases, retention, and customer lifetime value.

Working closely with the Marketing, E-Commerce, Retail, and Customer Service teams, the specialist ensures effective program execution, continuous performance optimization, and consistent delivery of the brand's customer engagement strategy across all touchpoints.

KEY RESPONSIBILITIES

Loyalty Program Management:

• Manage the loyalty program across app, website, and stores: tier structure, earn and redemption mechanics, rewards, and member communications
• Maintain the loyalty roadmap in alignment with the marketing calendar and commercial objectives
• Monitor program health (enrollment, active members, redemption, points liability) and propose improvements

Customer Engagement & Campaigns:

• Own the customer engagement platform: build and manage member journeys, segments, and loyalty campaigns across push, in-app, email, SMS, and WhatsApp
• Create and maintain behavioral segments (e.g. VIP, at-risk, dormant members) to deliver relevant, personalized communications
• Plan and execute member-exclusive offers, referral programs, and engagement campaigns that drive enrollment and repeat purchases

E-Commerce Performance & Retention:

• Use loyalty mechanics (point incentives, member offers, behavioral triggers) to support e-commerce conversion and retention
• Own loyalty-driven retention metrics in coordination with E-Commerce and Marketing (repeat purchase rate, member vs non-member conversion and AOV, loyalty-attributed revenue)
• Coordinate with the E-Commerce team on loyalty visibility across the site and app (points to earn, reward balance, redemption at checkout)

Customer Service & In-Store Coordination:

• Act as the main point of contact for loyalty-related matters with Customer Service: resolution protocols for points, redemptions, and tier issues
• Train Customer Service and in-store teams on program updates, enrollment, and redemption
• Support in-store enrollment initiatives that drive new member registrations and app downloads

Online-to-Offline (O2O):

• Ensure members can earn and redeem points seamlessly across online and in-store channels
• Support omnichannel loyalty campaigns that connect digital engagement with in-store activity

Reporting & Insights:

• Analyze member behavior and loyalty performance, and produce regular reports for management
• Translate insights into recommendations for Marketing and E-Commerce on segments, rewards, and engagement

JOB REQUIREMENTS

• Education:  Bachelor's Degree in Marketing, Business Administration, Digital Marketing, Communications, or a related field. Certifications in CRM, customer engagement platforms, or marketing automation are an advantage.
•  Experience: at least 2 to 4 years of experience in loyalty, CRM, customer engagement, or retention marketing. Hands-on experience with a customer engagement platform is required. Experience in retail or e-commerce is preferred.
• Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.
• Computer Skills: Proficiency with a customer engagement platform, strong Excel/Google Sheets for reporting, and familiarity with Google Analytics. Experience with Shopify or POS systems is valued.

SCOPE OF THE JOB:

The Customer Experience & Service Excellence Manager leads the organization's customer experience strategy by driving service excellence across all customer touchpoints. The role is responsible for optimizing service operations, standardizing processes, and delivering a seamless Unified Commerce experience across retail, e-commerce, customer service, loyalty, and after-sales channels. 

Working cross-functionally with key business functions, the role champions customer-centric initiatives that enhance operational efficiency, customer satisfaction, loyalty, and overall business performance.

KEY RESPONSIBILITIES:

Customer Experience Strategy & Operations

• Develop and execute the organization's customer experience strategy across all customer-facing functions
• Establish and maintain service excellence standards, policies, and governance across retail and digital channels
• Assess and optimize customer service operations, including branch customer service,             E-commerce operations, live chat, and after-sales
• Identify operational gaps and implement initiatives that improve customer satisfaction, service quality, and operational efficiency
• Support the company's Unified Commerce strategy by ensuring a consistent customer experience across all channels

Customer Journey, Process Excellence & CRM

• Map, analyze, and continuously improve customer journeys across online and offline touchpoints
• Centralize customer communications and standardize customer service processes and SOPs
• Monitor customer feedback, complaints, and satisfaction metrics to identify improvement opportunities
• Lead the implementation and optimization of CRM and customer experience technologies, ensuring a unified customer view and data-driven decision-making
• Collaborate with IT and business stakeholders to enhance customer-facing systems and digital capabilities

Performance, Training & Transformation

• Define, monitor, and report customer experience KPIs and service performance dashboards
• Develop accountability frameworks and recommend corrective actions to improve performance
• Design and deliver customer service training while coaching managers and frontline teams on service excellence best practices
• Lead customer experience transformation projects, driving the adoption of new processes, technologies, and continuous improvement initiatives across the organization

JOB REQUIREMENTS

• Bachelor's degree in Business Administration, Marketing, Management, Customer Experience, or a related field, Master's degree is an advantage
• 8-10 years of experience in Customer Experience, Customer Service, Retail Operations, CRM, Business Transformation, or related functions
• Proven success leading cross functional teams, customer experience initiatives, and transformation projects
• Experience within omnichannel retail and digital environments
• Hands-on experience implementing CRM or customer engagement platforms
• Strong analytical, operational, project management, stakeholder management, and leadership skills
• Experience developing SOPs, governance frameworks, service standards, and KPI structures

SCOPE OF THE JOB:

The Back Office Unit Agent is responsible for managing data entry, processing internal documentation, and tracking all products at Mike Sport, ensuring smooth backend processes and maintaining timely and accurate updates across systems.

KEY RESPONSIBILITIES:

Administrative & Data Management:

• Coordinate closely with buying team in order to set the Price Structure of all received
  collections.
• Ensure accurate update of Price Structure Excel sheet, by adding a full description about every single item (Barcode, Gender, Color, Size, Cost, etc…)
• Perform the item creation process on the system (Navision) in order to be shared with concerned parties.
• Execute price changes & discounts of items on the system, upon the request of the Manager.
• Liaise with the logistics team in order to set the Purchase Order before receiving any shipment.
• Liaise with the E-Commerce team and provide them administrative support to maintain an updated platform, by sharing the price structure of the selected items.
• Ensure the accuracy of data entries by identifying discrepancies, maintaining clean and up-to-date records.
• Support the induction of new team members by facilitating training, ensuring a smooth handover process, and verifying the comprehensive transfer of knowledge and responsibilities.
• Maintain proper filing and record-keeping for audits and compliance purposes.

Inventory & Order processing:

• Conduct Transfer Orders in coordination with the buying team so that the warehouse department can proceed with the distribution process of goods to our branches.
• Prepare Sales Orders in coordination with buying team in case of international shipments.
• Receive defected items list from the warehouse department and report it to the buying team in order to take corrective actions.
• Assist the Inventory Department with stock reconciliation and cycle counts.
• Ensure timely and accurate processing of invoices, purchase orders, and vendor documentation.
• Liaise with Accounting, Logistics, and Commercial teams to resolve discrepancies and maintain seamless operational alignment.

Reporting:

• Prepare regular reports such as sales, stock, and order status.
• Generate a report tracking all items received, sold, transferred, or returned across various stores and warehouses.
• Monitor order fulfillment status, such as transfers, pending, shipped, or canceled, to support timely and accurate processing.
• Perform other duties that are aligned & related to the job scope.

JOB REQUIREMENTS:

• Education: Bachelor's Degree in Business Administration
• Experience: 1 to 3 years of experience in data management
• Linguistic Skills: Advanced in written & spoken English & Arabic, French is a plus
• Computer Skills: Extensive knowledge of MS Office

SCOPE OF THE JOB

The E-Commerce Specialist is responsible for optimizing and growing Mike Sport Group's online stores, including Mike Sport Lebanon, Mike Sport Iraq, Crocs, Service Park, and other brands. The role focuses on improving e-commerce performance through CRO, SEO, AEO, GEO, product data optimization, and user experience enhancements.

Working closely with cross-functional teams, the E-Commerce Specialist manages e-commerce projects, supports new store launches and campaigns, and ensures the timely execution of initiatives that drive growth and improve the online customer experience.

KEY RESPONSIBILITIES

Roadmap & Performance Optimization:

• Plan and execute a clear improvement roadmap for each store (Mike Sport Lebanon, Mike Sport Iraq, Crocs, Service Park), prioritized by impact on key KPIs 
• Drive conversion rate optimization (CRO): identify friction across the funnel, propose and run improvements on collection pages, product pages, cart, and checkout
• Own on-site SEO, AEO, and GEO: optimize titles, descriptions, metadata, structure, and content so the stores rank and surface across search, answer, and generative engines
• Drive product data quality across all stores: accurate, complete, and consistent titles, descriptions, attributes, images, and tags
• Continuously test and improve user experience, and measure the result of every initiative against the KPI it was meant to move

Projects & New Initiatives:

• Contribute to the launch of new e-commerce websites for Mike Sport holding businesses: setup, structure, catalog, and go-live
• Plan and run micro-activations for key events and promotions across the stores (seasonal moments, brand campaigns, sales events)
• Evaluate and implement new tools, apps, and solutions that improve store performance, automation, and team efficiency
• Scope projects, coordinate the people involved, and follow them through to delivery

Daily Operations & Team Coordination:

• Run a daily routine of checking each store: live products, pricing, stock, promotions, banners, and broken links, and fix or assign whatever needs attention, coordinating with the different teams as needed
• Maintain all stores so content, promotions, navigation, and collections are always accurate
• Align and coordinate the work of content with UI/UX, development, catalog, and data entry so the right things ship in the right order
• Keep a clear view of what is in progress, what is blocked, and what is launching, and keep the Director updated

Launches & Campaigns:

• Execute product and collection launches end to end: collection pages, product content, homepage placement, and go-live checklist
• Coordinate launch timelines across the team and make sure everything is ready before go-live
• Ensure brand requirements are respected, especially for Crocs and other partner stores

Reporting & Insights:

• Track key store metrics (traffic, conversion, AOV, revenue) and report regularly to the Director
• Use Shopify Analytics and Google Analytics to spot issues, find opportunities, and recommend actions
• Run post-launch and post-campaign reviews and apply the learnings

Cross-Functional Coordination:

• Work with Operations on stock fulfillment, and delivery accuracy on site
• Coordinate with Customer Service on product, order, and site issues that affect customers
• Coordinate with Buying & Merchandising to align the online assortment with stock and commercial priorities

DESIRED SKILLS

Required: 

• Hands-on experience managing a Shopify store (products, collections, themes, basic apps)  
• Ability to plan and execute an improvement roadmap and manage multiple stores at the same time
• Working knowledge of CRO and the optimization levers that move e-commerce KPIs
• Understanding of SEO, and ideally AEO and GEO, for product and collection pages
• Strong grasp of product data quality and catalog structure
• Comfortable with e-commerce KPIs and using Google Analytics and Shopify Analytics for reporting

Preferred:

• Experience launching or setting up new e-commerce websites
• Experience running promotional activations or campaigns on Shopify
• Experience with advanced customer segmentation and journeys / customer data platforms (Klavio, Customer.io, Mailchimp, Clevertap...)
• Experience evaluating and implementing new e-commerce tools or apps
• Background in retail, fashion, or sportswear e-commerce
• Basic understanding of HTML or Shopify theme editing

Soft Skills:

• Organized and reliable, able to drive both daily execution and longer-term projects
• Clear communicator who can brief designers, developers, and stakeholders
• Proactive and commercially minded, always tying work back to results
• Comfortable in a fast-paced, multi-store environment
• Interest in sports and lifestyle brands is a plus

JOE REQUIREMENTS

Education: Bachelor's Degree in Business, Marketing, E-Commerce, Digital Media, or a related field
Experience: 3 to 5 years of experience in e-commerce, with a track record of owning store performance and improvement across KPIs. Hands-on Shopify experience is required. Experience driving CRO, SEO, or optimization initiatives, managing multiple stores, and contributing to e-commerce projects is a strong advantage. Background in retail, fashion, or sportswear e-commerce is preferred
Linguistic Skills: Fluency in English and Arabic (required). French is a plus
Computer Skills: Strong with Shopify Admin or similar Ecommerce platform. Proficiency with Google Analytics, Shopify Analytics, and Excel/Google Sheets for reporting. Familiarity with task management tools (Trello, Asana, Monday). Basic HTML/CSS is a plus.

Scope of the Job

The Graphic Designer is responsible for coordinating and executing all visual elements for Mike Sport,
including layouts, artwork, and print materials. This role involves developing and adapting creative
concepts across store branding, window displays, campaigns, and digital content. He/She is also
responsible for ensuring all visuals are engaging, aligned with brand guidelines, and support the
company’s marketing objectives with a high standard of professionalism.

Key Responsibilities

Production & Campaigns:

• Design and develop visual content for retail campaigns, promotional events, social media,
  newsletters, website banners, and in-store materials.
• Ensure that all corporate publications & creative materials are provided in a correct format,
  including file preparation, output & printing, within given timeframes and budgets.
• Coordinate with suppliers to ensure all printed media and store material are produced
  according to high standards of graphics and designs and in line with the Brand guidelines.
• Create designs, concepts and sample layouts based on knowledge of layout principles and
  aesthetic design concepts while following up on their proper execution, making sure they are in
  line with the promotions' marketing calendar.
• Administer the production of corporate services publications.
• Develop and execute creative concepts for campaigns, products, promotions, and branding
  initiatives.
• Adapt creative assets based on marketing briefs and seasonal calendars.
• Support the Social Media Team with content creation for Instagram, TikTok, Facebook, and paid
  ads.
• Develop branding concepts for windows, POS displays, store visuals, and activations.
• Coordinate with suppliers and printers to ensure quality output of all printed materials and
  signage, ensuring that all designs adhere to brand guidelines and visual identity standards.
• Prepare and deliver artwork files in the correct formats and high resolution, ensuring they meet
  quality standards for printing, web, and other usage requirements.
• Maintain brand consistency across all media and platforms.
• Collaborate on creative brainstorming sessions for new campaigns and product launches.
• Ensure timely delivery of creative assets across departments.
• Collaborate with marketing, content, and product teams to understand project goals and deliver
  effective visual solutions.
• Support in-store visual merchandising through signage, POS materials, and window displays
  
  Strategy & Analytics:
• Use original and creative thinking methods to direct and develop graphic concepts and new
  ideas in line with the overall marketing strategy.
• Implement cohesive internal and external advertising packages.
• Follow the set guidelines for each brand owner to maintain quality compliance.
• Stay up to date with the latest graphic design software and techniques to accordingly
  recommend tools and digital content formats that can be efficiently applied in Mike Sport.
• Perform other duties that are aligned & related to the job scope
  

Desired Skills

• Strong understanding of layout principles, typography, and visual hierarchy.
• Familiarity with motion graphics and short-form video editing (e.g., Adobe Premiere or Canva
  Pro) is a plus.
• Knowledge in Mac OSX and Microsoft Office.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
  

Job Requirements

• Education: Bachelor Degree in Virtual & Fine Arts/ Graphic Design or any related field.
• Experience: At least 2-3 years of Design experience at an agency or related industries.
• Linguistic Skills: Advanced in written & spoken English & Arabic, French is a plus.
• Computer Skills: Extensive knowledge in Ms. Office and graphic software, such as Photoshop, InDesign & Illustrator on Mac OSX platform.
• Knowledge in Microsoft Office Suite & PowerPoint is a plus
  
  
  

SCOPE OF THE JOB

The Head of Creative is responsible for overseeing the conceptualization, development, and execution of all visual identities, seasonal campaigns, and marketing collateral for our multi-brand retail networks (Mike Sport, Outlets, Sneak Freak) and international distributed brands (New Balance, Crocs, The North Face) across Lebanon and Iraq.

KEY RESPONSIBILITIES

• Creative Vision & Leadership: Lead the creative direction for all retail brands, conceptualizing 360-degree seasonal campaigns, concept store launches, and multi-market promotions
• Brand Standards Custodian: Maintain, elevate, and enforce structural design guidelines across all internal brands, while ensuring strict visual compliance with international partner brand manuals
• Team Management & Mentorship: Direct and mentor a team of designers (Senior, Mid-level, and Multimedia), fostering a culture of creative excellence, collaboration, and continuous skill development
• Workflow Optimization: Manage the internal creative ticketing pipeline; prioritize incoming requests from the Multi-Brand and Distribution units to ensure balanced workloads and on-time asset delivery
• Production Oversight: Supervise the final production stages of high-priority creative assets, from print-ready retail window installations to digital video layouts and multimedia content

JOB REQUIREMENTS

• Education:  Bachelor Degree in Graphic Design, Fine Arts, Visual Communication, or a related creative discipline
• Experience:  At least 6-8 years in a creative leadership role within a fast-paced advertising agency or a large-scale retail in-house creative department
• Linguistic Skills: Advanced in written & spoken English and Arabic
• Computer Skills: Advanced knowledge in Microsoft

SCOPE OF THE JOB

The Head of social media is a strategic and creative digital leader responsible for shaping the online voice, content strategy, and digital engagement for our multi-brand retail networks (Mike Sport, Outlets, Sneak Freak) and international distributed brands (New Balance, Crocs, The North Face) across Lebanon and Iraq. Reporting directly to the Marketing Director, this role oversees social media architecture, community management, and platform expansion.

KEY RESPONSIBILITIES

• Strategic Digital Planning: Define, implement, and lead the overarching social media strategy across multiple platforms (Instagram, TikTok, Facebook, YouTube) tailored to distinct brand identities and geographical markets.
• Team Leadership & Mentorship: Manage, guide, and review the output of three specialized Community Managers, ensuring alignment on brand tone, optimal posting frequencies, and crisis-management protocols.
• Cross-Unit Campaign Alignment: Partner closely with the Multi-Brand and Distribution units to map out digital content calendars alongside commercial product drops, and collaborate with the Creative and Events units to amplify on-ground activations digitally.
• Content Innovation & Trend Hijacking: Monitor emerging digital features, viral algorithms, and mobile video trends to consistently pivot content strategies and keep all brand handles culturally relevant and highly engaging.
• Analytics & Performance Reporting: Oversee social media reporting structures; analyze key performance data (engagement rates, follower growth, reach, conversion tracking) to optimize strategy and report performance metrics directly to the Marketing Director.

JOB REQUIREMENTS

• Education:  Bachelor’s degree in Marketing, Digital Media, Communications, Public Relations, or a related field.
• Experience:  At least 6-8 years of experience in social media management or digital content strategy.
• Linguistic Skills: Advanced in written & spoken Arabic &English. French is a plus.
• Computer Skills: Advanced/ Extensive knowledge in Microsoft Office.

About the Role

The Inventory Control Officer is responsible for handling inventory transactions while updating, validating and generating related data reports. He/she seeks to minimize stock discrepancies through process improvement and analysis as per company’s standards.

Key Responsibilities

• Perform spot checks on stores to monitor stock level and evaluate potential risks during non- conventional working hours such as weekends, evenings, before opening, after closing, during stock counts and other
• Conduct a site surveillance and make sure that the cycle count is conducted at local & regional level and generate, consolidated results to review acceptance percentage for the shrinkage per shop/brand/country
• Ensure proper implementation of policies/procedures by providing the needed support to control losses, decrease the shrinkage percentage and validate inventory transaction processes
• Oversee margins on purchase orders and imported data while managing inventory transactions related to sales, receiving, transfers between stores, change of season/prices and other
• Calculate/analyze costs of sold items, prepare physical takes’ schedule and audit the count in the store
• Conduct branch visits to check compliance of all transactions between shops & warehouse, when it comes to item level
• Perform monthly reports analysis in order to maintain & control appropriate transactions such as average price, stock rotation and stock availability
• Make sure all transactions are processed and validated prior to cycle count date as well as download and submit data related to inventory count for analysis (Ex: Barcodes)
• Guarantee timely submission of monthly and closing stock data & inventories along with adequate justifications
• Perform training on all systems/applications used in the Inventory Control Department and monitor seasonal sales period
• Perform a minimum of 3 cycle counts per shop on a yearly basis, along with finalizing the inventory results within the time frame defined as per the procedures
• Train Store managers on cycle count aspect in order to minimize the margin of errors
• Monitor all cycle counts assigned by a well-defined schedule to achieve the normal the percentage of discrepancy
• Conduct spot check visits to control compliance of stock level in hand with the one existing on system
• Coordinate with the Loss Prevention on Stock level compliance in order to track, control & minimize discrepancies
• Perform other duties that are aligned & related to the job scope

Requirements

• Education: Bachelor Degree in Business Administration, Accounting or any related field
• Experience: Up to 1 - 2 years of experience in Stock Management; exposure to Retail industry is a plus
• Linguistic Skills: Advanced in written & spoken English & Arabic, French is a plus
• Computer Skills: Advanced knowledge in MS Office

SCOPE OF THE JOB
The IT Specialist is responsible for supporting the planning, installation, configuration, and implementation of IT infrastructure, hardware, software, and network solutions across company locations. He will coordinate with internal teams to ensure smooth execution of IT projects, new site setups, and technical support activities in line with operational requirements.

KEY RESPONSIBILITIES
Administrative Support:
•Coordinate and follow up on IT implementation schedules and project timelines

•Maintain proper documentation related to IT assets, installations, and configurations

•Prepare reports related to project progress and implementation activities

•Coordinate with suppliers and internal departments regarding IT requirements

• Ensure proper inventory tracking of IT equipment and devices

Technical Support:
•Assist the IT Helpdesk in ongoing and upcoming IT projects

•Support the installation and setup of hardware, software, and IT systems

•Handle end-to-end IT implementation activities for new branch openings and office setups

•Troubleshoot technical issues related to systems, devices, and software installations

•Ensure all deployed systems and equipment are functioning properly before site go-live

•Provide technical support to employees when needed during implementation phases

Network & Infrastructure Support:

• Assist in installing and configuring network equipment and connectivity solutions

• Support network cabling and infrastructure setup for new sites and offices

• Monitor and ensure stable network connectivity across implemented locations

• Coordinate with external providers for internet and network-related services

• Assist in maintaining network security and compliance with company IT standards

JOB REQUIREMENTS
• Education: Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or any related field
• Experience: 4-5 years of experience in IT Support, IT Implementation, Infrastructure Support, or a similar field
• Linguistic Skills: Good command of written and spoken English; French is a plus
• Computer Skills: Advanced knowledge of MS Office and IT support tools
• Technical skills: Good knowledge of network infrastructure, hardware installation, and connectivity solutions

Scope of the job:

The Procurement Officer is responsible for handling the procurement process of non - merchandise commodities and services for the operation based on best practice procedures stipulated by the company’s policies and procedures. He/she will also be responsible for conducting his/her tasks with integrity while emphasizing on risk control, cost reduction, quality improvement and optimization of the procurement processes.

Key Responsibilities:

• Inspect and process purchasing requisitions and reports.
• Communicate with vendors on items' price, availability, delivery, quality, and suitability and purchase supplies accordingly.
• Generate the POs process for handled requests and enter into the system when needed.
• Follow up with the warehouse team on the inventory of items purchased by the Procurement Department.
• Generate procurement activities’ end-of-month and comparisons reports.
• Follow up on stock consumption related to consumables, stationary, etc.
• Conduct continuous research to locate new potential suppliers and stay abreast of new products and market trends.
• Plan, monitor, coordinate and evaluate company's purchasing activities and expenses as specified by the COO.
• Perform other duties that are aligned & related to the job scope.

• Education:  Bachelor Degree in Business Administration or Equivalent Degree.
• Experience:  At least 2-4 years of experience in similar field with strong understanding of Procurement systems & procedures.
• Linguistic Skills: Advanced in written & spoken English, French is a plus.
• Computer Skills: Advanced/ Extensive knowledge in MS Office, “MACROS” & all windows formulas and applications.

SCOPE OF THE JOB:

We are seeking a dynamic, results-driven Senior Trade Marketing Coordinator to bridge the gap between our brand strategies and retail execution. In this role, you will design, coordinate, and execute impactful trade marketing campaigns, in-store activations, and point-of-sale (POS) materials across retail networks and distribution channels.

The ideal candidate combines strong project management skills with a deep understanding of shopper behavior, visual merchandising, and channel-specific marketing to drive sell-through and elevate the in-store brand experience.

KEY RESPONSIBILITIES:

1. Trade Strategy & Execution

• Campaign Implementation: Translate overarching brand marketing strategies into effective, localized trade marketing plans and calendar rollouts for retail stores and wholesale partners.
• In-Store Activations: Plan and oversee eye-catching retail pop-ups, window displays, seasonal promotions, and product launches to maximize visibility and consumer engagement.
• Promotional Calendar: Manage the retail promotional calendar in coordination with Sales, Category Management, and Buying teams to ensure alignment on key commercial dates.

2. POS & Merchandising Development

• Collateral Management: Oversee the design, production, and distribution of Point of Sale (POS) materials, displays, merchandising units, and promotional signage.
• Visual Standards: Ensure brand guidelines and visual merchandising standards are consistently maintained across all retail doors and partner accounts.
• Vendor & Agency Management: Liaise with external suppliers, printers, and creative agencies to source high-quality materials within agreed budgets and timelines.

3. Channel & Partner Collaboration

• Retailer Partnerships: Build and maintain strong working relationships with key retail accounts, mall management, and distribution partners to secure prime promotional spaces and co-marketing opportunities.
• Sales Enablement: Equip the retail sales and merchandising teams with necessary training, product knowledge toolkits, and promotional guidelines to guarantee flawless execution on the floor.

4. Budgeting & Performance Analytics

• Budget Tracking: Assist in managing the trade marketing budget, ensuring cost-effective allocation of resources across campaigns and channels.
• ROI Analysis: Monitor, analyze, and report on the performance of trade marketing initiatives, footfall impact, and sell-through data to optimize future strategies.
• Market Insights: Conduct regular market visits and competitor analysis to identify emerging retail trends, consumer behavior shifts, and new activation opportunities.

REQUIREMENTS:

Education:
Bachelor’s degree in Marketing, Business Administration, Communications, or any related field.

Experience:
3 to 5 years of experience in trade marketing, retail marketing, or brand management, preferably within fast-paced retail, FMCG, fashion, or multi-brand distribution environments.

Skills & Competencies:

• Exceptional project management and organizational skills with acute attention to detail.
• Strong commercial awareness and understanding of retail math, inventory flow, and sell-through drivers.
• Creative eye for visual merchandising and consumer experience.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in MS Office (Excel, PowerPoint); familiarity with design or project management tools is a plus.

Languages:

Fluency in English; proficiency in Arabic and/or French is a strong advantage.

Scope of Job:

The Visual Merchandiser is responsible for implementing proper Shop's displays according to Mike Sport Visual Merchandising guidelines, the stores' image and season’s theme. He/she is also responsible for enhancing the customer’s shopping experience by creating engaging and visual appealing product displays across all our locations.

Key responsibilities:

Visual Design & Creative Development:

• Collaborate with the Head of Department to create seasonal displays, promotional setups & store layouts that align with marketing initiatives.
• Support with floor layout changes and stock positioning to optimize space and product visibility.
• Monitor store appearance regularly, ensuring tidiness, proper lighting, and appealing product presentation.
• Assist in designing store layouts, planning lighting arrangements, and selecting themes, colors, and danglers as needed for visual merchandising projects.
• Support the implementation of Visual Merchandising standards across all stores, ensuring consistency & adherence to brand guidelines.
• Conduct regular store visits to evaluate visual presentations, providing feedback & recommendations for improvement.
• Help manage inventory of Visual Merchandising materials & supplies, ensuring all stores are adequately stocked & equipped.
• Contribute to brainstorming sessions for new display concepts & promotional events.
• Coordinate the timely installation of new displays and promotional setups during renovations to minimize downtime and maximize visual impact at reopening.
• Travel to various store locations, both local and abroad, to oversee installation and training efforts, ensuring all shops reflect the company’s visual standards.

Visual Strategy:

• Assist in the development & execution of visual merchandising strategies that enhance product presentation & elevate the Customer shopping experience.
• Ensure appealing product displays and window merchandising to drive sales and increase foot traffic.
• Ensure that all visual merchandising displays reflect the brand identity and visual standards.
• Keep an eye on the latest Visual Merchandising trends to bring fresh ideas into store displays.
• Align with marketing and e-commerce to ensure consistency in visual storytelling.
• Assess existing store layouts and merchandising practices; provide strategic recommendations for improvements that align with current market trends and consumer preferences.
• Assist with visual merchandising projects in international locations, adapting strategies to local cultures and customer behaviors while maintaining brand consistency.

Reporting:

• Provide the Head of Department with a daily briefing (images, pictures) of completed projects for documentation or Reports.
• Monitor the performance of visual merchandising strategies (e.g., impact on sales or customer engagement).
• Perform other duties that are aligned & related to the job scope.

Job requirements:

• Education: High School Degree/Bachelor's in Marketing or Arts
• Experience: At least 3 to 5 years of experience in a similar field.
• Linguistic Skills: Moderate in written & spoken English & Arabic, French is a plus.