Scope of the job

The Backdoor Agent is responsible for receiving, inspecting, storing and issuing merchandise for use in the store. He/ She will also be responsible for ensuring an ongoing & punctual replenishment process at the store.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Receive merchandise, count it physically and electronically in order to ensure accuracy of information and inspect its quality to report discrepancies.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Classify, store and tag items in the warehouse on a daily basis as per store procedures and items' characteristics, in order to ensure timely finding and release of products.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.
  

Scope of the job

The Backdoor Agent is responsible for receiving, inspecting, storing and issuing merchandise for use in the store. He/ She will also be responsible for ensuring an ongoing & punctual replenishment process at the store.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Receive merchandise, count it physically and electronically in order to ensure accuracy of information and inspect its quality to report discrepancies.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Classify, store and tag items in the warehouse on a daily basis as per store procedures and items' characteristics, in order to ensure timely finding and release of products.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.
  

Scope of the job

The Backdoor Agent is responsible for receiving, inspecting, storing and issuing merchandise for use in the store. He/ She will also be responsible for ensuring an ongoing & punctual replenishment process at the store.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Receive merchandise, count it physically and electronically in order to ensure accuracy of information and inspect its quality to report discrepancies.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Classify, store and tag items in the warehouse on a daily basis as per store procedures and items' characteristics, in order to ensure timely finding and release of products.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.
  

Scope of The Job

The Cashier is responsible for handling the cash register systems and sales transactions. He/she greets, assists and serves customers on the store floor at all points in the shopping experience in order to ensure the provision of the highest
standards of customer service and the achievement of maximum sales.

Responsibilities

• Maintain the cleanliness and tidiness of the cash desk (including invoice folder when applicable) and ensure that consumable materials (such as bags, rolls, etc.) are replenished throughout the day and marketing/communication tools are properly displayed.
• Prepare cash money, electronic cards slips & discounts, etc. at the end of day and submit them in compliance with company policies and security standards and report cash discrepancies.
• Deliver a high standard customer service, provide clients with the necessary support, promote gift cards, up-sell and cross-sell products and services.
• Ensure cash policies and procedures are applied duly and accurately.
  

• Maintain the cleanliness and tidiness of the cash desk (including invoice folder when applicable) and ensure that consumable materials (such as bags, rolls, etc.) are replenished throughout the day and marketing/communication tools are properly displayed.
• Prepare cash money, electronic cards slips & discounts, etc. at the end of day and submit them in compliance with company policies and security standards and report cash discrepancies.
• Deliver a high standard customer service, provide clients with the necessary support, promote gift cards, up-sell and cross-sell products and services.
• Ensure cash policies and procedures are applied duly and accurately.
• Handle alteration, gift wrapping, laundry and reservation requests, fill all related slips and log books as well as check alteration, reservation items at store opening to ensure their conformity to the set procedures.
• Perform accurate Stock Rotation in/out of items (to/from stores and warehouse) under the supervision of the manager on duty.
• Assist in ensuring a smooth and efficient receiving, returning & exchanging process of items /shipments (including defective items), as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Ensure that all legal Policies & Procedures are well placed at all premises & accessible for the customers.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the same field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Proficiency in Ms. Office; POS knowledge is a plus.
  

Scope of The Job

The Cashier is responsible for handling the cash register systems and sales transactions. He/she greets, assists and serves customers on the store floor at all points in the shopping experience in order to ensure the provision of the highest
standards of customer service and the achievement of maximum sales.

Responsibilities

• Maintain the cleanliness and tidiness of the cash desk (including invoice folder when applicable) and ensure that consumable materials (such as bags, rolls, etc.) are replenished throughout the day and marketing/communication tools are properly displayed.
• Prepare cash money, electronic cards slips & discounts, etc. at the end of day and submit them in compliance with company policies and security standards and report cash discrepancies.
• Deliver a high standard customer service, provide clients with the necessary support, promote gift cards, up-sell and cross-sell products and services.
• Ensure cash policies and procedures are applied duly and accurately.
• Maintain the cleanliness and tidiness of the cash desk (including invoice folder when applicable) and ensure that consumable materials (such as bags, rolls, etc.) are replenished throughout the day and marketing/communication tools are properly displayed.
• Prepare cash money, electronic cards slips & discounts, etc. at the end of day and submit them in compliance with company policies and security standards and report cash discrepancies.
• Deliver a high standard customer service, provide clients with the necessary support, promote gift cards, up-sell and cross-sell products and services.
• Ensure cash policies and procedures are applied duly and accurately.
• Handle alteration, gift wrapping, laundry and reservation requests, fill all related slips and log books as well as check alteration, reservation items at store opening to ensure their conformity to the set procedures.
• Perform accurate Stock Rotation in/out of items (to/from stores and warehouse) under the supervision of the manager on duty.
• Assist in ensuring a smooth and efficient receiving, returning & exchanging process of items /shipments (including defective items), as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Ensure that all legal Policies & Procedures are well placed at all premises & accessible for the customers.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the same field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Proficiency in Ms. Office; POS knowledge is a plus.
  

Scope of The Job

The Cashier is responsible for handling the cash register systems and sales transactions. He/she greets, assists and serves customers on the store floor at all points in the shopping experience in order to ensure the provision of the highest
standards of customer service and the achievement of maximum sales.

Responsibilities

• Maintain the cleanliness and tidiness of the cash desk (including invoice folder when applicable) and ensure that consumable materials (such as bags, rolls, etc.) are replenished throughout the day and marketing/communication tools are properly displayed.
• Prepare cash money, electronic cards slips & discounts, etc. at the end of day and submit them in compliance with company policies and security standards and report cash discrepancies.
• Deliver a high standard customer service, provide clients with the necessary support, promote gift cards, up-sell and cross-sell products and services.
• Ensure cash policies and procedures are applied duly and accurately.
  

• Maintain the cleanliness and tidiness of the cash desk (including invoice folder when applicable) and ensure that consumable materials (such as bags, rolls, etc.) are replenished throughout the day and marketing/communication tools are properly displayed.
• Prepare cash money, electronic cards slips & discounts, etc. at the end of day and submit them in compliance with company policies and security standards and report cash discrepancies.
• Deliver a high standard customer service, provide clients with the necessary support, promote gift cards, up-sell and cross-sell products and services.
• Ensure cash policies and procedures are applied duly and accurately.
• Handle alteration, gift wrapping, laundry and reservation requests, fill all related slips and log books as well as check alteration, reservation items at store opening to ensure their conformity to the set procedures.
• Perform accurate Stock Rotation in/out of items (to/from stores and warehouse) under the supervision of the manager on duty.
• Assist in ensuring a smooth and efficient receiving, returning & exchanging process of items /shipments (including defective items), as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Ensure that all legal Policies & Procedures are well placed at all premises & accessible for the customers.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the same field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Proficiency in Ms. Office; POS knowledge is a plus.
  

Scope of the job

The Customer Service Representative is responsible for providing highest level of Customer Service standards, in order to ensure customers loyalty & retention, and therefore to foster Mike Sport’s image.

Responsibilities:

• Identify customer's complaints by determining the cause of the problems and providing appropriate solutions in order to properly close the case within the agreed on time frame.
• Identify and assess clients’ needs in order to achieve high level of customer satisfaction.
• Maintain sustainable relationships of trust through open and interactive communication with our customers.
• Provide accurate, valid and complete information by using the right methods/tools.
• Maintain proper documentation of all customers’ complaints and interactions, on daily basis in a way to ensure accuracy in all needed reports.  
• Follow communication procedures, guidelines and policies.
• Handle the creation and maintain loyalty cards, based on Mike Sport policy, for both employees and customers.
• Possess strong product knowledge, in order to respond to all customers inquires.
• Follow up closely with After Sales Maintenance team, on all repairing items.
• Coordinate with the Customer Service department in all customers’ customization requests in terms of printing, restringing, waxing, tailoring etc…
• Support in handling the cash register systems and sales transactions & ensure cash policies and procedures are well implemented.  
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School degree.
• Experience: 0 to 1 year experience in customer service field.
• Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.
• Computer Skills: Advanced knowledge in MS Office, Illustrator knowledge is a plus.

Scope of the Job:

The Manager In Training (MIT) is responsible for serving customers on the floor and for providing
support to the Store Manager in the effective running of the Store, in order to ensure the highest
standards of customer service are achieved and maintained. He/ she is also responsible for undergoing
intensive Soft & Technical skills training such as POS, Receiving area, Customer Service,
Communication skills, Time Management, Leadership etc…

Responsibilities:

• Ensure that customers are served in a timely manner and assist them in their purchase decisions
  by offering expert advices in compliance with quality and customer service standards.
• Assign routine and non-routine tasks to Sales Representatives, Cashiers & Backdoor Agents, in
  order to ensure that activities are carried out in the most efficient manner.
• Assist in the preparation of the staff schedule in order to ensure that the Store manpower is
  effectively matched to the Stores operational requirements in a cost effective manner.
• Report occurring operational issues and handle customer complaints in a timely manner,
  suggest solutions or escalate them as appropriate in order to ensure operational effectiveness
  and customer satisfaction.
• Assist the Store Manager in the ongoing evaluation process of sales team (Performance
  Management System, Probation Period reviews, etc…) in coordination with the HR & OD Dpt.
• Maintain an accurate stock rotation process (To/From Stores & Warehouse), ensuring that all
  items are being offered on time.
• Assist the Store Manager in handling the maintenance of inventories and placement of product
  orders to ensure effective stock management and availability of products.
• Liaise with the Store Managers on the opening process in order to ensure that all set procedures
  regarding petty cash, reporting, systems, etc. are respected.
• Support the Store Managers in providing the team with the necessary support in terms of
  training and development in order to optimize sales results.
• Assist the Store Manager in the preparation of the required reports in a timely & organized
  manner, & ensure that all related records are documented.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: Bachelor Degree in Business Administration, or any related field.
• Experience: 2- 3 years of experience in sales; Retail experience is a plus.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Proficiency in Ms. Office; POS knowledge is a plus.
  

Scope the job

The receiving agent is responsible for receiving, inspecting, storing and for recording shipments on
system. He/ She is also responsible for unloading packages and checking their contents to ensure they match the store order.

Responsibilities:

• Receive merchandize, count it physically and electronically in order to ensure accuracy of
  information and inspect its quality to report discrepancies.
• Inspect received packages to ensure they are received in good condition and nothing is
  damaged.
• Verify packages according to order and invoices (quantity, quality, price etc.)
• Scan & maintain accurate records of all items on Navision.
• Assist in the physical inventory process of the store report the end-of-day inventory status to
  Store Manager
• Inspect and maintain all equipment, including the data reader.
• Coordinate with the warehouse team on receiving appropriate barcodes for all items.
• Perform a smooth & safe transfer order (In/Out) process and document it on system.
• Assist Sales Representatives in replenishing stocks on the shelves in order to ensure availability
  of products at all times.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.

Scope of the job

The Sales Representative is responsible for serving customers on the store floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers’ requests.
• Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Handle pricing (& Change of prices) process in an effective and accurate manner as required.
• Perform a smooth and efficient receiving process of items & shipments, as well as stock keeping preventing security risks and thefts by performing periodical inventories.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.

Scope of the job

The Sales Representative is responsible for serving customers on the store floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers’ requests.
• Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Handle pricing (& Change of prices) process in an effective and accurate manner as required.
• Perform a smooth and efficient receiving process of items & shipments, as well as stock keeping preventing security risks and thefts by performing periodical inventories.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.

Scope of the job

The Sales Representative is responsible for serving customers on the store floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers’ requests.
• Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Handle pricing (& Change of prices) process in an effective and accurate manner as required.
• Perform a smooth and efficient receiving process of items & shipments, as well as stock keeping preventing security risks and thefts by performing periodical inventories.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.

Scope the job

The Sales Representative is responsible for serving customers on the store floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers’ requests.
• Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Handle pricing (& Change of prices) process in an effective and accurate manner as required.
• Perform a smooth and efficient receiving process of items & shipments, as well as stock keeping preventing security risks and thefts by performing periodical inventories.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.
  

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.

Scope of the job

The Sales Representative is responsible for serving customers on the store floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers’ requests.
• Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Handle pricing (& Change of prices) process in an effective and accurate manner as required.
• Perform a smooth and efficient receiving process of items & shipments, as well as stock keeping preventing security risks and thefts by performing periodical inventories.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.

Scope the job

The Sales Representative is responsible for serving customers on the store floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers’ requests.
• Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.
• Organize the stockroom related to the store to conserve high level of stock replenishment.
• Handle pricing (& Change of prices) process in an effective and accurate manner as required.
• Perform a smooth and efficient receiving process of items & shipments, as well as stock keeping preventing security risks and thefts by performing periodical inventories.
• Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty.
• Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.
• Participate in the inventory of products and report the end-of-day inventory status to Store Manager.
• Perform other duties that are aligned & related to the job scope.
  

Requirements:

• Education: High School Degree
• Experience: 0 to 1 year of experience in the sales field.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Good knowledge in Ms. Office.

Scope of the job

The Store Manager is responsible for leading and managing the store operation to deliver the highest standards of customer service and to maximize sales and profitability in line with company’s objectives. He / she is also responsible for the inventory, maintenance and external appearance of the store.

Responsibilities:

• Detect, anticipate and provide regular feedbacks on customer’s needs, markets trends and competitors activities affecting the region/ market.
• Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.
• Ensure a responsible usage of Loyalty Cards, in order to avoid any abuse.
• Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between stores, transfers to/from warehouse, damaged items, devolution, etc.
• Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation (in coordination with Buyers and Area Manager) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout.
• Prepare staff schedule based on budgeted hours and/ or visitor’s traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) As well as ensure the effective communication of sales plans and set daily and hourly targets to the Store/Department team.
• Evaluate the performance of Sales team in coordination with the HR department. (During Performance Management evaluation, End of Probation Period reviews, etc …)
• Oversee the stock rotation process (To/From Stores & Warehouse), ensuring that all items are being offered on time.
• Train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential.
• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with Retail Manager).
• Oversee the stores image and ensure its compliance with the company standards, verify and follow up on the cleanliness, display and maintenance of the store including the window, cash and stock room.
• Perform other duties that are aligned & related to the job scope.
  

Requirements:

• Education: Bachelor Degree in Business Administration, or any related field.
• Experience: 3 years of experience in a managerial role, Retail experience is a plus.
• Linguistic Skills: Advanced in English & Arabic, French is a plus.
• Computer Skills: Proficiency in Ms. Office; POS knowledge is a plus.
  
  
  

SCOPE OF THE JOB:

The Visual Merchandiser is responsible for implementing a proper Store's displays according to MS VM guidelines, store’s' image and season’s theme.

KEY RESPONSIBILITIES:

• Perform appropriate display and merchandising to enhance sales and stores’ window image and maximize attraction of customers into the stores.
• Originate display ideas in order to attract a maximum number of customers, promote sales and improve the visibility of slow moving items in coordination with store managers.
• Arrange properties, furniture and merchandise according to prearranged plans.
• Supervise the requisition and construction of decorative materials such as wood, plastic, paper and glass as needed.
• Maintain and manage window booking schedules as needed.
• Observe and learn from the senior VM and demonstrate the same patterns in the smaller stores.
• Assist in developing layouts, plan lighting arrangements and select themes, colors and props to be used when it is required on the job.
• Follow up on the action plan of the department related to arranging properties, furniture and merchandise when required on the job.
• Act based on the set schedule from the marketing team and make sure to be available in the required locations on time to perform the duty of facilitate the merchandising of the store windows or in - store merchandises.
• Perform other duties that are aligned & related to the job scope.

Requirements:

• Education: High School Degree.
• Experience: At least 2-3 years of experience in similar field.
• Linguistic Skills: Advanced in written & spoken English & Arabic, French is a plus.
• Computer Skills: Proficiency in MS Office.

SCOPE OF THE JOB

The Customer Engagement & Loyalty Specialist is responsible for managing and optimizing Mike Sport's customer loyalty program across e-commerce platforms, the mobile app, and retail stores, ensuring a seamless and engaging omnichannel customer experience. The role develops and executes loyalty initiatives, customer journeys, segmentation strategies, and engagement campaigns that drive member acquisition, repeat purchases, retention, and customer lifetime value.

Working closely with the Marketing, E-Commerce, Retail, and Customer Service teams, the specialist ensures effective program execution, continuous performance optimization, and consistent delivery of the brand's customer engagement strategy across all touchpoints.

KEY RESPONSIBILITIES

Loyalty Program Management:

• Manage the loyalty program across app, website, and stores: tier structure, earn and redemption mechanics, rewards, and member communications
• Maintain the loyalty roadmap in alignment with the marketing calendar and commercial objectives
• Monitor program health (enrollment, active members, redemption, points liability) and propose improvements

Customer Engagement & Campaigns:

• Own the customer engagement platform: build and manage member journeys, segments, and loyalty campaigns across push, in-app, email, SMS, and WhatsApp
• Create and maintain behavioral segments (e.g. VIP, at-risk, dormant members) to deliver relevant, personalized communications
• Plan and execute member-exclusive offers, referral programs, and engagement campaigns that drive enrollment and repeat purchases

E-Commerce Performance & Retention:

• Use loyalty mechanics (point incentives, member offers, behavioral triggers) to support e-commerce conversion and retention
• Own loyalty-driven retention metrics in coordination with E-Commerce and Marketing (repeat purchase rate, member vs non-member conversion and AOV, loyalty-attributed revenue)
• Coordinate with the E-Commerce team on loyalty visibility across the site and app (points to earn, reward balance, redemption at checkout)

Customer Service & In-Store Coordination:

• Act as the main point of contact for loyalty-related matters with Customer Service: resolution protocols for points, redemptions, and tier issues
• Train Customer Service and in-store teams on program updates, enrollment, and redemption
• Support in-store enrollment initiatives that drive new member registrations and app downloads

Online-to-Offline (O2O):

• Ensure members can earn and redeem points seamlessly across online and in-store channels
• Support omnichannel loyalty campaigns that connect digital engagement with in-store activity

Reporting & Insights:

• Analyze member behavior and loyalty performance, and produce regular reports for management
• Translate insights into recommendations for Marketing and E-Commerce on segments, rewards, and engagement

JOB REQUIREMENTS

• Education:  Bachelor's Degree in Marketing, Business Administration, Digital Marketing, Communications, or a related field. Certifications in CRM, customer engagement platforms, or marketing automation are an advantage.
•  Experience: at least 2 to 4 years of experience in loyalty, CRM, customer engagement, or retention marketing. Hands-on experience with a customer engagement platform is required. Experience in retail or e-commerce is preferred.
• Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.
• Computer Skills: Proficiency with a customer engagement platform, strong Excel/Google Sheets for reporting, and familiarity with Google Analytics. Experience with Shopify or POS systems is valued.

SCOPE OF THE JOB:

The Customer Experience & Service Excellence Manager leads the organization's customer experience strategy by driving service excellence across all customer touchpoints. The role is responsible for optimizing service operations, standardizing processes, and delivering a seamless Unified Commerce experience across retail, e-commerce, customer service, loyalty, and after-sales channels. 

Working cross-functionally with key business functions, the role champions customer-centric initiatives that enhance operational efficiency, customer satisfaction, loyalty, and overall business performance.

KEY RESPONSIBILITIES:

Customer Experience Strategy & Operations

• Develop and execute the organization's customer experience strategy across all customer-facing functions
• Establish and maintain service excellence standards, policies, and governance across retail and digital channels
• Assess and optimize customer service operations, including branch customer service,             E-commerce operations, live chat, and after-sales
• Identify operational gaps and implement initiatives that improve customer satisfaction, service quality, and operational efficiency
• Support the company's Unified Commerce strategy by ensuring a consistent customer experience across all channels

Customer Journey, Process Excellence & CRM

• Map, analyze, and continuously improve customer journeys across online and offline touchpoints
• Centralize customer communications and standardize customer service processes and SOPs
• Monitor customer feedback, complaints, and satisfaction metrics to identify improvement opportunities
• Lead the implementation and optimization of CRM and customer experience technologies, ensuring a unified customer view and data-driven decision-making
• Collaborate with IT and business stakeholders to enhance customer-facing systems and digital capabilities

Performance, Training & Transformation

• Define, monitor, and report customer experience KPIs and service performance dashboards
• Develop accountability frameworks and recommend corrective actions to improve performance
• Design and deliver customer service training while coaching managers and frontline teams on service excellence best practices
• Lead customer experience transformation projects, driving the adoption of new processes, technologies, and continuous improvement initiatives across the organization

JOB REQUIREMENTS

• Bachelor's degree in Business Administration, Marketing, Management, Customer Experience, or a related field, Master's degree is an advantage
• 8-10 years of experience in Customer Experience, Customer Service, Retail Operations, CRM, Business Transformation, or related functions
• Proven success leading cross functional teams, customer experience initiatives, and transformation projects
• Experience within omnichannel retail and digital environments
• Hands-on experience implementing CRM or customer engagement platforms
• Strong analytical, operational, project management, stakeholder management, and leadership skills
• Experience developing SOPs, governance frameworks, service standards, and KPI structures

SCOPE OF THE JOB:

The Back Office Unit Agent is responsible for managing data entry, processing internal documentation, and tracking all products at Mike Sport, ensuring smooth backend processes and maintaining timely and accurate updates across systems.

KEY RESPONSIBILITIES:

Administrative & Data Management:

• Coordinate closely with buying team in order to set the Price Structure of all received
  collections.
• Ensure accurate update of Price Structure Excel sheet, by adding a full description about every single item (Barcode, Gender, Color, Size, Cost, etc…)
• Perform the item creation process on the system (Navision) in order to be shared with concerned parties.
• Execute price changes & discounts of items on the system, upon the request of the Manager.
• Liaise with the logistics team in order to set the Purchase Order before receiving any shipment.
• Liaise with the E-Commerce team and provide them administrative support to maintain an updated platform, by sharing the price structure of the selected items.
• Ensure the accuracy of data entries by identifying discrepancies, maintaining clean and up-to-date records.
• Support the induction of new team members by facilitating training, ensuring a smooth handover process, and verifying the comprehensive transfer of knowledge and responsibilities.
• Maintain proper filing and record-keeping for audits and compliance purposes.

Inventory & Order processing:

• Conduct Transfer Orders in coordination with the buying team so that the warehouse department can proceed with the distribution process of goods to our branches.
• Prepare Sales Orders in coordination with buying team in case of international shipments.
• Receive defected items list from the warehouse department and report it to the buying team in order to take corrective actions.
• Assist the Inventory Department with stock reconciliation and cycle counts.
• Ensure timely and accurate processing of invoices, purchase orders, and vendor documentation.
• Liaise with Accounting, Logistics, and Commercial teams to resolve discrepancies and maintain seamless operational alignment.

Reporting:

• Prepare regular reports such as sales, stock, and order status.
• Generate a report tracking all items received, sold, transferred, or returned across various stores and warehouses.
• Monitor order fulfillment status, such as transfers, pending, shipped, or canceled, to support timely and accurate processing.
• Perform other duties that are aligned & related to the job scope.

JOB REQUIREMENTS:

• Education: Bachelor's Degree in Business Administration
• Experience: 1 to 3 years of experience in data management
• Linguistic Skills: Advanced in written & spoken English & Arabic, French is a plus
• Computer Skills: Extensive knowledge of MS Office

SCOPE OF THE JOB

The E-Commerce Specialist is responsible for optimizing and growing Mike Sport Group's online stores, including Mike Sport Lebanon, Mike Sport Iraq, Crocs, Service Park, and other brands. The role focuses on improving e-commerce performance through CRO, SEO, AEO, GEO, product data optimization, and user experience enhancements.

Working closely with cross-functional teams, the E-Commerce Specialist manages e-commerce projects, supports new store launches and campaigns, and ensures the timely execution of initiatives that drive growth and improve the online customer experience.

KEY RESPONSIBILITIES

Roadmap & Performance Optimization:

• Plan and execute a clear improvement roadmap for each store (Mike Sport Lebanon, Mike Sport Iraq, Crocs, Service Park), prioritized by impact on key KPIs 
• Drive conversion rate optimization (CRO): identify friction across the funnel, propose and run improvements on collection pages, product pages, cart, and checkout
• Own on-site SEO, AEO, and GEO: optimize titles, descriptions, metadata, structure, and content so the stores rank and surface across search, answer, and generative engines
• Drive product data quality across all stores: accurate, complete, and consistent titles, descriptions, attributes, images, and tags
• Continuously test and improve user experience, and measure the result of every initiative against the KPI it was meant to move

Projects & New Initiatives:

• Contribute to the launch of new e-commerce websites for Mike Sport holding businesses: setup, structure, catalog, and go-live
• Plan and run micro-activations for key events and promotions across the stores (seasonal moments, brand campaigns, sales events)
• Evaluate and implement new tools, apps, and solutions that improve store performance, automation, and team efficiency
• Scope projects, coordinate the people involved, and follow them through to delivery

Daily Operations & Team Coordination:

• Run a daily routine of checking each store: live products, pricing, stock, promotions, banners, and broken links, and fix or assign whatever needs attention, coordinating with the different teams as needed
• Maintain all stores so content, promotions, navigation, and collections are always accurate
• Align and coordinate the work of content with UI/UX, development, catalog, and data entry so the right things ship in the right order
• Keep a clear view of what is in progress, what is blocked, and what is launching, and keep the Director updated

Launches & Campaigns:

• Execute product and collection launches end to end: collection pages, product content, homepage placement, and go-live checklist
• Coordinate launch timelines across the team and make sure everything is ready before go-live
• Ensure brand requirements are respected, especially for Crocs and other partner stores

Reporting & Insights:

• Track key store metrics (traffic, conversion, AOV, revenue) and report regularly to the Director
• Use Shopify Analytics and Google Analytics to spot issues, find opportunities, and recommend actions
• Run post-launch and post-campaign reviews and apply the learnings

Cross-Functional Coordination:

• Work with Operations on stock fulfillment, and delivery accuracy on site
• Coordinate with Customer Service on product, order, and site issues that affect customers
• Coordinate with Buying & Merchandising to align the online assortment with stock and commercial priorities

DESIRED SKILLS

Required: 

• Hands-on experience managing a Shopify store (products, collections, themes, basic apps)  
• Ability to plan and execute an improvement roadmap and manage multiple stores at the same time
• Working knowledge of CRO and the optimization levers that move e-commerce KPIs
• Understanding of SEO, and ideally AEO and GEO, for product and collection pages
• Strong grasp of product data quality and catalog structure
• Comfortable with e-commerce KPIs and using Google Analytics and Shopify Analytics for reporting

Preferred:

• Experience launching or setting up new e-commerce websites
• Experience running promotional activations or campaigns on Shopify
• Experience with advanced customer segmentation and journeys / customer data platforms (Klavio, Customer.io, Mailchimp, Clevertap...)
• Experience evaluating and implementing new e-commerce tools or apps
• Background in retail, fashion, or sportswear e-commerce
• Basic understanding of HTML or Shopify theme editing

Soft Skills:

• Organized and reliable, able to drive both daily execution and longer-term projects
• Clear communicator who can brief designers, developers, and stakeholders
• Proactive and commercially minded, always tying work back to results
• Comfortable in a fast-paced, multi-store environment
• Interest in sports and lifestyle brands is a plus

JOE REQUIREMENTS

Education: Bachelor's Degree in Business, Marketing, E-Commerce, Digital Media, or a related field
Experience: 3 to 5 years of experience in e-commerce, with a track record of owning store performance and improvement across KPIs. Hands-on Shopify experience is required. Experience driving CRO, SEO, or optimization initiatives, managing multiple stores, and contributing to e-commerce projects is a strong advantage. Background in retail, fashion, or sportswear e-commerce is preferred
Linguistic Skills: Fluency in English and Arabic (required). French is a plus
Computer Skills: Strong with Shopify Admin or similar Ecommerce platform. Proficiency with Google Analytics, Shopify Analytics, and Excel/Google Sheets for reporting. Familiarity with task management tools (Trello, Asana, Monday). Basic HTML/CSS is a plus.

Working Hours: Monday till Friday from 9:00 am till 6:00 pm

Location: Head Office – Zalka

Scope of the job:
The Junior Brand Specialist is responsible for providing coordination and operational support for Private Label brand activities, including following up on requests, samples, artwork, quotations, deliveries, and timelines. He/she is also responsible for coordinating with suppliers, external partners, and internal departments, ensuring that all brand-related activities are accurately followed up, efficiently coordinated, and completed within the required timelines.

Key Responsibilities:

• Follow up on emails, requests, approvals, and pending actions to ensure timely completion.
• Coordinate quotations, purchase requests, samples, artwork, deliveries, and related documentation.
• Communicate with suppliers and external partners regarding product requirements, samples, production, and delivery timelines.
• Track ongoing brand activities and proactively follow up on pending items and deadlines.
• Coordinate with internal departments to ensure smooth execution of Private Label activities.
• Maintain organized brand-related files, documents, samples, and records.
• Communicate updates, delays, and outstanding requirements to relevant stakeholders.
• Provide administrative and coordination support to the Brand Management Team.

JOB REQUIREMENTS

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 1–2 years of relevant experience in brand coordination, administration, purchasing coordination, marketing support, or a similar role
• Experience dealing with suppliers or external partners is an advantage.

SKILLS & COMPETENCIES

• Strong organizational and follow-up skills.
• Excellent attention to detail.
• Good written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Proactive, reliable, and solution-oriented approach.
• Ability to work effectively with internal and external stakeholders.

LANGUAGES

• Fluent English and Arabic.
• French is a plus.

COMPUTER SKILLS

• Good command of Microsoft Office, particularly Outlook, Word, and Excel.
• Comfortable working with emails, spreadsheets, documents, and basic reporting.

SCOPE OF THE JOB:

The Marketing Specialist is responsible for supporting the team in executing marketing activities in order to develop and maintain awareness of the brand, maximize revenues and drive traffic to the store.

KEY RESPONSIBILITIES:

Administration & Campaign:

• Coordinate the execution of marketing campaigns, events and promotions in line with brand
  owners' specifications to ensure timely delivery and consistent brand image
  across all local and international stores
• Provide administrative support for budget tracking, vendor POs, and campaign
  documentation
• Conduct Marketing visits to all retail stores on a weekly basis & follow up on
  their requests
• Standardize all database info related to Marketing assets in stores & suppliers.
• Maintain and update the marketing calendars and campaign schedules, aligning retail,
  digital, and event activities
• Track and collect campaign requirements: product info, pricing, assets, and launch
  dates.
• Follow up on store marketing needs: visuals, signage, and POS materials
• Help create and edit marketing materials, including social media posts, newsletters,
  and promotional content
• Help monitor and organize marketing materials, documents, and folders
• Support
  marketing activities during key activations, product launches, and store events
• Coordinate with graphic designers, copywriters, and agencies

Strategy & budgeting:

• Assist in coordinating influencer seeding logistics and post tracking (where needed)
• Conduct market research and benchmark competitor activities and in-store marketing
  efforts
• Coordinate closely with the Commercial Procurement Dpt. on promoting the brand image as
  per specific guidelines
• Assist in the effective planning, execution, and monitoring of marketing activities by
  coordinating efforts within the team and with all relevant internal and
  external stakeholders
• Maintain strong relationships with media partners, stores and external customers and
  suppliers to maximize marketing and advertising opportunities
• Stay up to date with the market and online trends relevant to the brand to ensure
  campaigns and promotions are relevant within each market
• Liaise with internal teams (digital, design, retail) and external vendors (suppliers,
  organizers, and agencies) to ensure smooth campaign rollouts
• Assist in setting up and implementing a timetable of promotions and activities in
  support of the marketing plan, aiming at maximizing consumer brand awareness
  and revenues
• Handle basic budgeting tasks and invoice tracking

Reporting:

• Assist in preparing presentations, internal briefs, and recaps of campaign performance
• Collect and analyze market data, customer insights, and competitor activity
• Support in preparing reports and presentations for the Marketing Manager
• Coordinate meetings, prepare briefs, and manage marketing documentation
• Perform other duties that are aligned & related to the job scope
  

JOB REQUIREMENTS

• Education: Bachelor’s Degree in Marketing
• Experience: 3 Years of experience in the marketing field; Retail Marketing field is a plus
• Linguistic Skills: Advanced in written & spoken English, Arabic and French is a plus
• Computer Skills: Proficiency in MS Office
  
  
  

SCOPE OF THE JOB:

The Junior Procurement Officer is responsible for handling the procurement process of non - merchandise commodities and services for the operation based on best practice procedures stipulated by the company’s policies and procedures. He/she will also be responsible for conducting his/her tasks with integrity while emphasizing on risk control, cost reduction, quality improvement and optimization of the procurement processes.

KEY RESPONSIBILITIES:

• Inspect and process purchasing requisitions and reports.
• Communicate with vendors on items' price, availability, delivery, quality, and suitability and purchase supplies accordingly.
• Generate the POs process for handled requests and enter into the system when needed.
• Follow up with the warehouse team on the inventory of items purchased by the Procurement Department.
• Generate procurement activities’ end-of-month and comparisons reports.
• Follow up on stock consumption related to consumables, stationary, etc.
• Conduct continuous research to locate new potential suppliers and stay abreast of new products and market trends.
• Plan, monitor, coordinate and evaluate company's purchasing activities and expenses as specified by the COO.
• Perform other duties that are aligned & related to the job scope.

SCOPE OF THE JOB:

• Education: Bachelor Degree in Business Administration or Equivalent Degree.
• Experience: At least 2-3 years of experience in similar field with strong understanding of Procurement systems & procedures.
• Linguistic Skills: Advanced in written & spoken English, French is a plus.
• Computer Skills: Advanced/ Extensive knowledge in MS Office, “MACROS” & all windows formulas and applications.

SCOPE OF THE JOB

The Senior Accounting is responsible for providing comprehensive professional accounting services and managing the activities of the accounting unit in order to support the elective of the department across the business.

KEY RESPONSIBILITIES

• Supervise the maintenance of data related to specify Accounting functions in order to ensure information availability and accuracy.
• Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training in addition to relaying team's request to hierarchy.
• Process ledger and booking entries according to stated procedures so that all transactions are recorded in a timely and accurate manner.
• Identify, investigate and rectify routine errors and anomalies in input data in order to ensure accuracy of financial information.
• Monitor accounting procedural compliance by subordinates and employees in order to ensure that all systems are adhered to.
• Analyze ledgers and accounts to allow the reconciliation of financial data according to stated schedules so that the company remains aware of its financial position on an ongoing basis and statutory reports can be produced within legislative time limits.
• Prepare reports from statistical and financial information according to stated schedules so that Prepare non-routine financial data as requested in order to support management decision-making.
• Perform other duties that are aligned & related to the job scope.
  

Scope of the Job:

The Talent Acquisition Specialist is responsible for supporting the recruitment and
hiring process by sourcing, screening, and coordinating the selection of
qualified candidates to meet the organization's staffing needs. He/she works
closely with hiring managers to understand recruitment requirements, ensure a
positive candidate experience, and contribute to attracting and retaining
talent.

Key Responsibilities:

Talent Acquisition:

• Manage the end-to-end recruitment process for assigned vacancies from sourcing and screening candidates to conducting interviews and preparing job offers.
• Utilize diverse sourcing methods (e.g., job boards, social media, networking events, and
  employee referrals) to build a strong pipeline of qualified candidates.
• Review resumes and applications to identify candidates who meet the job requirements, ensuring that all is reflected in our database.
• Screen resumes and applications to shortlist candidates based on skills, experience, and cultural
  fit.
• Conduct interviews, utilizing structured interview techniques and behavioral assessments to gauge candidate suitability.
• Administer pre-employment assessments where applicable to assess technical skills,
  cognitive abilities, or personality traits.
• Oversee the reference checks in order to obtain written confirmation of information submitted by the candidate.
• Ensure a positive and respectful experience for all candidates by providing regular communication, feedback, and guidance throughout the recruitment process.
• Maintain open communication with hiring managers, providing regular updates on recruitment
  progress and timelines.
• Participate in the implementation and continuous improvement of the HRMS, Talent Acquisition
  module.
• Promote diversity, equity & inclusion initiatives throughout the recruitment process.

Administration & Reporting:

• Monitor recruitment-related KPIs such as time-to-fill, source effectiveness, and
  candidate experience.
• Support the implementation of Talent Acquisition policies and procedures while ensuring
  compliance.
• Update recruitment trackers, databases, and reports on a regular basis.
• Coordinate onboarding activities and ensure a smooth transition for new hires.
• Maintain accurate recruitment records and candidate documentation.
• Follow-up with Head of departments on the new hires throughout their probationary periods.
• Implement and ensure compliance with Talent Acquisition policies and procedures.
• Perform other duties that are aligned and related to the job scope.