Return / Cancel Order

ECOM EXCHANGE/RETURN POLICY

You may return Online purchases within 7 days from your delivery date. Items should be in the original unused condition and unopened packaging.


Ecom Return Policy:

  • Ecom purchases can be returned online only. Please check our online return process
  • Items must be in original packaging
  • Merchandise that has been worn, used, or altered will not be eligible for return
  • Return is not applicable on heavy equipment that have been assembled (Treadmill, Elliptical, Bike, Home Gym, Trampoline, Jacuzzi, etc), as well as underwear, swimwear, socks, and fragrance
  • Once the returned item is received in our warehouse, we will send you an E-gift card with the amount of your purchase via email
  • Return requests can take up to 9 working days to process
  • E-gift card can only be used online


Ecom Exchange policy:

  • Items purchased online can only be exchanged by visiting one of our stores
  • If the exchange is due to size differences, the same price at purchase applies
  • For other exchanges, the price at the day of exchange shall apply
  • Gift or cash vouchers are not allowed – we exchange with equal amount of purchase or a higher only
  • Items from “Exclusive” offers and collections purchased Online cannot be returned in-stores or exchanged after retuned


Gift cards and returns
For returns, we offer an E-gift card with a 1 year expiry date. E-gift cards can only be used Online.
If the product purchased was delivered defected, we offer a full cash refund or we can issue an e-gift card.
We do not refund the original shipping and handling that you paid on the order.
If the shipment is a result of wrong order delivery, we will do our best to find your missing item or suggest an alternative.

Cancellation
You can cancel your order free of charge within 2 hours from purchase time only.
Please click here to fill in the form if you want to cancel your order.

International:
We do not offer exchange/return for orders outside of Lebanon.
If the item has a defect, Import duties, taxes & Shipping collected are not refundable please send an email to our customer support ecom@mikesport.com for more info